Service Desk and 1st Line Analyst

Up to £21000 per annum
13 Jul 2018
10 Aug 2018
Recruitment Genius Ltd
Contract Type
Full Time
This role is for a major housing association operating between Oxford and Cambridge, is based in Bedford. They are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. They own around 18,000 homes, employ 400 people, and have an annual turnover in excess of £100m.

They are looking to recruit a Service Desk and First Line Analyst to join a growing IT Service Desk. You will be looking to start a career in IT, have a passion for technology and be capable of providing excellent customer service. You will provide IT support and service to 400 internal staff members. Previous experience in a similar role is not required, as you will be provided with training and mentoring.

You will possess experience of providing high levels of customer service skills within a busy customer service environment, handling end-user queries via phone, e-mail & face-to-face interaction. You will possess excellent communication skills, be self-motivated, ambitious, and be able to quickly learn and understand technical systems and processes. Experience working in an IT or Service Desk environment is not a requirement. However, you must have the ability to prioritise and manage work queues whilst adhering to agreed SLAs and KPIs..

Working hours are a weekly shift rotation between 8am-4pm, 9am-5pm & 10am-6pm to cover core business hours. A weekly shift rotation of out-of-hours phone service is also required to cover outside of the core business hours (6:01pm - 7:59am) Monday - Sunday. Additional payment to cover out-of-hours service is provided.

In return they offer a competitive salary, 28 days annual holiday (plus bank holidays) increasing with service, contributory pension, life assurance, medical cover, lifestyle rewards, discounted gym membership, canteen and a modern working environment.

Please note that only applicants who complete the online application process on the employer's website will be considered for the position. Once you have uploaded your CV you will receive an email containing the link to the employer's website to complete their online application.

The closing date for application: Midnight on 30 July 2018. Interviews are planned for week commencing 6 August 2018.

The employer reserves the right to close the vacancy early if sufficient applications are received

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