Customer Service - Conference Event Manager

Location
Southampton
Salary
Up to £21000 per annum
Posted
09 Jul 2018
Closes
06 Aug 2018
Ref
00085016
Contact
Recruitment Genius Ltd
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
The Company
This company delivers managed White Glove Event Conferencing and Call Services to major organisations across the globe. Now in their tenth year, they continue to grow and introduce new services for their clients.

The Role
As an Event Manager, you will be a trained to become a technical expert and primary point of contact for our clients. You'll enjoy finding solutions and recommending, where necessary, services that can enhance their events and conferences.

You will also be responsible for:
- Managing and supporting an event team to deliver phone and web events from our office and at the client's premises.
- Providing advice and working alongside the client's audio-visual and webcasting teams.
- Sourcing, managing and organising suppliers required for events.
- Acting as the primary point of contact for new and key clients.
- Advising on the best solution for complex conferences.

What You'll Bring
To be successful in this role, you will have a passion for providing outstanding customer service and a track record of flawless service delivery. You will have a background in face to face customer service most likely in a business to business environment and will be confident with providing service to VIP and executive customers.

You should have experience leading and motivating your colleagues, with a proven ability to prioritise your work load when juggling multiple projects. You will also need to be self-driven, highly motivated and always looking for ways to improve customer experiences.

Events are either held at the customer's office or a suitable conference venue. Day trips and overnight stays, usually in London, are therefore a regular requirement for this role, so flexibility is important.

- Conferencing and Events is not a 9-5 industry, they need to respond to customer demands and so you'll need to work shifts to cover the global aspects of their client base. Shifts typically range from 7am to 7pm, you'll work a 35-hour week within these hours. They understand the importance of work life balance, so you'll get any extras hours worked as time back.
- You must be proficient in using PCs and be confident using Microsoft Office software.

How they'll reward you
- A competitive basic salary of £21K increasing after a successful probationary period.
- A 2% contribution to your pension.
- 28 days holiday per year increasing after 2 and 5 years' service.
- Quarterly award scheme for delivery of Customer Service Excellence.
- Funded social events and Company backed charitable fundraising rewards.
- Access to additional benefits such as the bike to work scheme and discounts for restaurants, cinema tickets and holidays.

Next Steps
They guarantee a warm welcome from all their existing team and as part of this commitment, they offer flexible working options for some of their roles.

Progression opportunities exist and promote internally first, however, you'll be rewarded competitively and fairly - whatever career choices you make with them.

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