Customer Service Advisor

SOS Recruitment
13 Jun 2018
14 Jun 2018
Contract Type
Full Time
Job Description

A Fantastic opportunity has become available for a Customer Service Advisor to work for our well-established client based in Christchurch, Dorset!

Location: Christchurch, Dorset!

Salary: £16,648 per annum + Excellent Benefits

    • Comprehensive training
    • Free parking
    • Free annual travel insurance (subject to qualifying criteria)
    • Contributory pension scheme
    • Salary supplements for using an additional language
    • 28 days holiday a year
    • Eye care vouchers
    • Childcare vouchers

Job responsibilities:

    • Receive in-coming calls from customers wishing to update their travel insurance medical records
    • Input data into online system
    • Ensure all relevant information is captured and updated on the system for each customer
    • Ensure customers who aren't covered are given a good explanation as to why and providing a proactive solution where able to
    • Help make the process as simple and hassle free as possible for customers
    • Attempt to resolve disputes with customers. Proactively present solutions to problems and ensure the principles of Treating Customers Fairly are considered
    • Liaise with 3rd parties in relation to resolving queries quickly

Don't delay; call, click or come in today!

Find success with SOS!

Our aim is to respond to your application within 48 hours. However, due to high volumes of candidates applying for positions, please assume that if we have not contacted you within 48 hours you have been unsuccessful for this role. We will keep your details and contact you should a more suitable position become available.

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