Reservations Manager

£19000 - £23000 per annum
13 Jun 2018
11 Jul 2018
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
Winner of the Good Pub Guide's "Best Pubs Group" 2016, This company currently comprises 5 London pubs and 21 countryside pubs with rooms, each boasting an impressive array of accolades.

With their headquarters in Clapham Junction and the majority of their estate spread throughout some of the best British countryside in the south of England, this company is truly a blend of dynamic entrepreneurial flare and countryside charm - something that pervades all that they do.

They are now looking to recruit one reservation manager to join the company The successful candidate will have a passion for the countryside and countryside pursuits, an engaging telephone manner and be eloquent and well-spoken.


- Process all reservation requests, changes, and cancellations received by phone or mail for accommodation, food, drink, event spaces and experiences.
- Identify guest reservation needs and determine appropriate room type & services.
- Answer questions about property facilities. Follow sales techniques to maximize revenue
- Support the Yield process, by ensuring the Reservations Process adherence to selling strategies and yield management techniques as directed
- Responsible for ensuring all payments are up to date for past, present & future bookings
- Resolving guest disputes/complaints
- Ensure all procedures relating to bookings are handled efficiently and correctly.
- Manage online channels & relation with third parties
- Implement upselling tactics
- Train operational Teams on hotel procedures

What they offer

- Friendly work environment
- Commission based incentives
- Office working hours: Monday to Friday, 9 am to 6 pm
- Staff Discount for employees, Friends & Family in all their pubs
- 25 holidays (excluding bank holidays)
- Development and training prospects

About you:

- A love for the British countryside and its pursuits.
- Previous Reservations Experience
- Good knowledge of the Hospitality / Restaurant industry
- Computer literate and can use various systems easily (email, online platforms, excel)
- Articulate / Excellent telephone manner.
- Excellent organizational skills with a high level of accuracy
- Energetic and highly motivated.
- Administration and problem-solving skills
- Sales experience is a plus

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