Software Implementation Developer

33 Recruit Ltd
09 Jun 2018
17 Aug 2018
Contract Type
Full Time
Job Description

Support Representative

33 Recruit are looking for: A Dynamic individual with a real focus on what they want out of life.

Our Client’s Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development. The work flow is at a very fast pace and requires the ability to adapt to different challenges and priorities. The ability to learn and self-motivation is key for this role.

Hours: You will be contracted to 40 hours a week,

Operating hours are Monday to Friday and Sunday 7am—7pm.

Currently there is a requirement to work one in three Sundays.

Job Specification:

  • Provide primary support to clients utilizing Client’s software solutions by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals
  • Document all case issues, progress and resolutions in our CRM system
  • Validate and escalate product issues & enhancement requests
  • Participate in all required internal training sessions
  • Create and update knowledge base documents, case studies, internal documentation
  • Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results
  • Strong troubleshooting skills to identify and interpret client needs and determine appropriate action
  • Motivate clients and manage client expectations relative to new releases and resolution of issues.

Key Skills & Experience :

  • 3-5+ years supporting or implementing complex software applications, preferably in financial services
  • 5+ years supporting or implementing complex software applications, preferably in financial services ( Senior)
  • Superior troubleshooting and analysis /resolution skills
  • Strong client focus and ability to manage and exceed customer expectations
  • Knowledge of fund accounting, financial services and/or front, middle, back office operations and reporting is preferred.
  • Must be an effective team player.
  • Excellent written and oral skills with a strong attention to detail
  • Ability to prioritize and manage multiple, complex issues  Prior experience in a client service role
  • Flexibility to support market hours.

Eligibility Criteria :

  • 3+ years relevant experience
  • Excellent oral and written communication skills
  • Support Experience
  • Financial Implementation Experience
  • Computer literate with experience of web based applications and MS Office
  • Education in MIS, Computer Science, other technical degree, Economics or Finance.
  • Knowledge and experience with client/server applications and languages (MS SQL, Oracle, .NET, Citrix, UNIX, Windows and DOS, Altova MapForce, Visual Studio, Excel, XML, C#, VBA )
Company DescriptionOur Employees are the forefront of our Business! We are only good as the candidates we source.