Customer Support Advisor

Location
Glasgow
Salary
£16000 - £19000 per annum
Posted
30 May 2018
Closes
27 Jun 2018
Ref
00083356
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Interim
Hours
Full Time
This firm of accountants and business advisors who, due to expansion, are now currently recruiting for their customer support team on a temporary to full time basis. The individual required will be experienced, professional, committed and enthusiastic whilst maintaining and delivering their three key values of honesty, integrity and loyalty.

The customer support advisor will be responsible for providing outstanding service to their customers. The right candidate will have a genuine passion in placing their customers at the heart of everything we do, and thrives in a busy and challenging environment.

What the role involves:
- Responding to incoming calls from prospective customers wanting to start a financial claim with.
- Making outbound calls to potential and existing clients to chase up relevant paperwork.
- Contacting lenders and completing appropriate paperwork to ensure that their claim has been registered with them.
- Ensure the highest quality of service is provided at all times
- Providing a first point of resolution service to their customers in a professional manner
- Be an ambassador by treating all internal and external customers with respect and maintain professionalism at all times
- Display empathy and understanding for each individual scenario
- Carry out general ad hoc duties as requested by the team leader

What they are looking for:
- A positive attitude, encouraging and supporting others at all times
- Excellent interpersonal, communication and influencing skills
- Strong verbal and written communication skills
- Commitment to continually improve the customer experience
- Highly organised, logical and methodical approach to work
- Experience of dealing with a high workload and prioritising accordingly
- Working to tight deadlines whilst dealing with competing priorities
- The ability to apply knowledge and sound judgement where applicable
- A professional and credible approach to all tasks
- Minimum of 1-2 years office/customer service environment experience is essential.