Customer Service Advisor - Salary of £18,600 - Ferndown

Bond Williams Ltd
26 May 2018
05 Jun 2018
Contract Type
Full Time
Job Description

Customer Service Advisor - Ferndown - Salary of £18,600
Our client, a leading Dorset based company are currently recruiting for a Customer Service Advisor to join their team. You will be delivering the highest standards of customer service to the companies partners.

  • Ensure a right first time approach through accurate processing of orders.
  • Influence our partners to adopt B2B processing to reduce manual activity, improve efficiency and accuracy.
  • Ensure all queries are handled professionally and to resolution keeping the customer informed throughout to encourage growth and retention with our partners.
  • Ensure all issues are escalated quickly so resolution can be sought and engage the sales team as appropriate.
  • Identify any vulnerable customers for close monitoring.
  • Work closely with new partners to help develop a strong working relationship.
  • Identify system improvements that remove complexity and make it easy to do business the company.
  • Deliver on promises made by providing timely solutions and keep our partners fully informed throughout the process.
  • Treat the customer as an individual and tailor the conversation appropriately, empathise and listen.
  • Ensure all processes, practices and policies are fully understood, adhered to consistently and can be articulated clearly.
  • Own, record and monitor all weekly targets, escalate and request support where these are not achieved to ensure corrective action.

Experience Required:

  • Previous customer service experience.

If you are interested in the Customer Service Advisor role or would like more information please submit your CV or contact

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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