IT Service Delivery Manager

The SmartList
16 Apr 2018
18 Apr 2018
Contract Type
Full Time
Job DescriptionJob Title: IT Service Delivery Manager

Fulltime, Permanent

Salary: £46,600 - £62,900 DOE plus excellent benefits

Location: Cambridge, Cambridgeshire

Our client is Europe's largest assessment agency, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation.

What it’s about –IT Service Delivery Manager -Cambridge, Cambridgeshire

The Service Delivery Manager is the key point of contact for all Business Units across all locations, both domestic and international, for all IT Services provided by Business Technology Services (BTS). The Service Delivery Manager has a mandate to establish a relationship between BTS and the Business Units, to increase the value realised from IT Services, assets, investments and capabilities

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

What you’ll be doing - IT Service Delivery Manager -Cambridge, Cambridgeshire

Act as the “voice of the customer” for the Business and be the focal point for all communications by reducing to a minimum the business interaction with IT.

Provide formal Service Delivery Management in line with agreed SLAs, developing and maintaining improvement plans as necessary. Leadership of Service Improvement Plans (SIPs) and service planning of significant business events that require enhanced or adjusted Service Levels.

Be an active member of and contributor to the Service Authority governance process ensuring Service Designs are prepared and governed.

Work and collaborate with other governance streams to ensure they are aligned with Service Delivery Management activities.


What we’re looking for - IT Service Delivery Manager -Cambridge, Cambridgeshire

You will be the liaison between Business Technology Services and the Business Units and be acknowledged as a trusted advisor to the Business.

You will have significant knowledge in subject matters pertaining to both IT and the Business, and have a thorough understanding of B2B service delivery to identify current needs and envisage future business services.

You will have excellent stakeholder management experience and be able to demonstrate assertiveness to uphold the interests of the company, even when under pressure from senior management.

You will be highly collaborative, display and promote positive behaviours, work with utmost integrity and commitment, balance process with flexibility and be absolutely focused on service delivery and customer satisfaction. You will be responsible for the orchestration of critical service events and the planning and designing of service solutions to meet business goals.

You will be expected to lead and matrix-manage staff. Critical to your success in this role will be effective stakeholder management and a clear focus on the business impact of the delivery of IT services.


Benefits - IT Service Delivery Manager -Cambridge, Cambridgeshire
  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Subsidised canteens
  • Support for professional qualifications

Work/life balance is important to our client, and they offer all our colleagues a range of flexible working options, which suit both the business and the employee. So please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 2018-04-15 and interviews will be held on w/c 23/Apr/2018.

To find out more about this role please view the job description or to apply, please upload your covering letter and CV.


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