IS Support

Fusion People
13 Mar 2018
12 Apr 2018
Contract Type
Full Time
Job DescriptionJob Title: IS Support

Location: Truro

Contract Type:Temporary

Pay Rate: £16ph (Umbrella)

The IT Support Officer will be responsible for supporting and developing the customers Information Service solution in accordance with their Service Level Agreements

Key Responsibilities:

The IT Support Officer will be responsible for delivery of a professional support function. As The progression of incidents and problems in line with targets and commitments held within the Service Level Agreement (SLA)
Involved with formal projects and change requests, ensuring tasks are completed in a timely manner in accordance with current standards, policies and procedures
Creation and implementation of procedures relating to the deployment and use of Information Service solutions
Ensure quality data exists within Information Services data sets (e.g. Configuration
Management System, Call Management System, Customer database)

Progress notifications of Information Service solutions misuse
Co-ordinate, develop and provide feedback to allocated Information Services
Officers (including trainees) as requested and appropriate to the role

Key Requirements:

Will hold a current IT qualification or have the equivalent demonstrable experience.
You will have in depth knowledge and experience in the following areas: Microsoft Active-directory, Windows server and desktop systems, SCCM, ITIL
Good project management and project coordination skills to manage small IT projects and work packages
Demonstrableproblem solving skills in a highly complex IT environment
Experienceand ability to plan scheduled maintenance activities and ensure risks are identified and mitigated

Please apply ASAP or call Charley on 0117 917 4560.

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