Experienced Reception / Restaurant team member - 18 hrs per week

Airlink Hotel
13 Mar 2018
17 Apr 2018
Contract Type
Full Time
Job Description

In this role, you will become part of the Best Western family and work within Front of House in Airlink Hotel London Hayes Heathrow


The Role

  • To handle all aspects of guest arrivals, check-in, and departure.
  • Job involves working and helping in the restaurant & bar
  • On arrival, greets the guest in a pleasant manner and assumes responsibility to register and escort the guest to the room, providing assistance with luggage as necessary
  • On departure, escorts guest from the room, assists with luggage and processes check out, as required
  • To make reservations, when necessary, in accordance with hotels yield management practices
  • Anticipates guests needs and ensures that all guests requirements during their stay are fulfilled in a way that makes them feel special, and maximizes hotel revenue
  • To keep current on and to promotes hotel amenities, food and beverage outlets and services, and to arrange in-house services as required
  • To be able to create guests satisfaction by providing the company experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
  • To give personal attention, will take personal responsibility and will use teamwork when providing guest service


Key Requirements

  • Be a passionate, motivated, dynamic and enthusiastic receptionist
  • Excellent command of the English language
  • Experience as a Receptionist / Waiter in a 3-5 star hotel
  • Confident ability to communicate and establish rapport
  • Excellent telephone manner,
  • Sales skills, ability to up-sell
  • Ability to work a flexible schedule
  • Be a team player
  • Knowledge of any PMS system is a plus
  • Be eligible to work in the United Kingdom


We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 1 night stay at a Best Western Hotel of your choice (after two years service)
  • Preferential accommodation rates for all Best Western Hotels for Hosts, friends, and family
  • Discounts on food and beverage up to 50%
  • Teas, coffees, and snacks provided each day

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

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