Service Management Co-Ordinator

Ascendant Recruitment Limited
Milton Keynes
13 Mar 2018
12 Apr 2018
Contract Type
Full Time
Job Description

Service Management Co-Ordinator




Milton Keynes

Have you got excellent customer service skills?

Have you got a good level of computer skills?

Yes? You could be just the person we're looking for!

Our client is looking for a Service Management Co-Ordinator

Key responsibilities will include but are not limited to:

  • Work closely with the commercial team to accurately process and record service requirements to ensure all work can be delivered within agreed objectives
  • Take full ownership of issues ensuring timely, effective resolution
  • Proactively resolve issues for the company and the customer
  • Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
  • Sharing skills and knowledge to provide support to your colleagues on complex queries
  • Ensuring that customers receive a high quality service by working closely with other teams
  • Meet individual and team objectives
  • Produce and update procedural documentation
  • Document and assist in the resolution of customer complaints, escalating where necessary
  • Ensuring system and process requirements for all the client's services are set up within customer SLAs and internally agreed targets
  • Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
  • Prioritising and managing your workload to team and industry timescales
  • Create a development plan and identify own development needs

Skills and Abilities:

  • Customer focused
  • Good problem solving skills
  • Able to work in a complex environment with conflicting demands
  • Anticipates issues and is pro-active
  • Can manage own time
  • Flexible, willing and able to cope with change with ability to work under pressure
  • Positive and enthusiastic
  • Conscientious, accurate and diligent
  • Good level of written and spoken English
  • Good level of Microsoft office packages
  • A high level of computer and system literacy
  • Previous Customer Service experience

If you feel you have what it takes, please apply today because we'd love to hear from you!

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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