Customer Service Advisor

J2 Recruitment
12 Mar 2018
12 Apr 2018
Contract Type
Full Time
Job DescriptionCustomer Service Advisor

Up to £18,500 - Cheadle

We're looking for Customer Service Advisors to work for an award-winning specialist lender, based in their prestigious offices based in Cheadle.

The Role:

* Conduct competent, polite and professional telephone calls
* Write clear and concise letters to customers
* Manage the day to day requirements of commercial customers throughout the life of their loan
* Multi-task and prioritise conflicting deadlines and workloads
* Work effectively as an individual without close supervision
* Demonstrate the ability to quickly learn, understand and perform a variety of new tasks
* Show attention to detail, following set procedures and processes


* Experience in a telephone-based customer service role
* Excellent letter writing skills
* Excellent telephone and customer service skills
* The ability to multi-task and prioritise workloads
* Experience of working to targets and SLAs
* GCSE in English and Maths (or equivalent)
* Attention to detail
* Ability to work under pressure and manage repetitive tasks

What you will receive:

From Day 1:

  • Base salary up to £18,500
  • Life assurance
  • Critical illness cover
  • Matched pension contribution

Your Wellbeing:

  • 24 days' holiday - increases by 1 day at 3, 4 and 5 years' service
  • Birthday holiday
  • Buy 2 days holiday or sell 5 days
  • Free use of a local gym
  • Best doctors - access to leading medical specialists

At Work:

  • Free tea, coffee and fruit
  • Subsidised canteen
  • Colleague of the month awards
  • Annual colleague awards
  • Long service awards Monthly or annual bonus schemes
  • Professional bodies fees paid
  • Training opportunities

Providing you with piece of mind:

  • 24 hour colleague assistance helpline
  • Health cash plan - after 3 months
  • Private medical insurance - after 1 year


  • Cycle to work scheme
  • Train season ticket loan
  • Onsite car valeting

Your Family

  • Receive flowers on the birth or adoption of a child
  • Childcare vouchers - pay for approved
  • Childcare for children up to 15 years old.
  • Enhanced, maternity, shared parental, adoption and paternity leave
  • £100 John Lewis vouchers when you get
  • Married

And more

  • Colleague referral scheme - up to £1,500 after 12 months' service
  • Discounts with Microsoft, O2 and others

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