Customer Service Representative

MaxAd Recruitment
TN12 6DQ
12 Mar 2018
12 Apr 2018
Contract Type
Full Time
Job DescriptionCustomer Service Representative: Due to expansion, an experienced, articulate Customer Service Representative is required to join a tight-knit customer service team, responding to client product queries and recommending solutions. Come and join the friendly team at a leading company with a globally recognised brand of underfloor heating and associated products.

The Customer Service Representative will work with the sales and technical teams to empower clients to maximise the benefits of the products, targeted at the Prime and Superprime Residential market. Core products include underfloor heating, bespoke towel rails and smart energy controls. Applicants should therefore be comfortable working with technical products.

*Respond to calls and emails direct from clients and sales team members
*Resolve queries of varying complexity (for example installation questions)
*Contact customers to advise of shipment updates and case resolutions
*Prepare simple quotes and orders
*Communicate with both customers and end users of the products.

Skills & Experience:
*Passion for customer service
*Previous experience in a technical customer service role (construction / building sector ideal)
*Able to work with customers to provide the information required to fulfil orders and resolve queries
*Polite, calm and professional telephone manner
*An inquisitive nature with an enthusiasm for learning about the company's products
*Ability to explain and promote the products clearly
*Experience using a CRM and interacting with ERP systems (training will be provided)
*An organised team-player

This is a fantastic opportunity for a Customer Service Representative to join a growing company providing high end residential heating products. Competitive salary and benefits. Apply now!

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