Contact Centre Advisor

Fusion People
BH23 4GE
10 Mar 2018
26 Mar 2018
Contract Type
Full Time
Job DescriptionJob Title: Contact Centre Advisor
Location: Christchurch
Pay Rate: PAYE: £9.47

What are the duties in this role?
o Calls from customer residents, police tenants, repairs, diagnostics, rent payments, transfer calls to income recovery officers.
o Forced calls, free format.
o Booking in work, raising orders, initiative.
o Taking 40 60 calls per day - scenario based issues.
o Common sense and life skills are applicable
o After call time targets, logging in etc, more quality based

Essential criteria
o Good communication.
o Ability to build rapport
o Ability to empathise, and resilience
o Accuracy is very important
o Customer service skills
o Experience dealing with the public.
o Advantageous if they have previous in this sector.
o Wanting to find a solution to provide the best customer service
o Great pride in resolving

Start date: Must be available to start immediately

To apply please forward your CV across ASAP or call Olivia on 0117 917 4560

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

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