Service Desk Analyst

Fusion People
10 Mar 2018
08 Apr 2018
Contract Type
Full Time
Job DescriptionJob Title: Service Desk Analyst

Pay Rate: £17.33ph

Location: Sandy, Bedfordshire

Purpose of the Role

To provide a single point of contact for all IT related issues and requests. To ensure an efficient and professional service is provided to meet the customer demands within the agreed service levels and business priorities. To coordinate appropriate responses including: resolving issues and change requests at first point of contact (telephone/email/face-to-face), channelling requests when required for help to appropriate resolver groups for resolution, monitoring progress, and keeping users informed of progress.

Shift work will be required working - 7-3:30pm, 8-4:30pm, 9:30-6pm

Key Requirements:

Demonstrate experience in providing excellent customer service
Supporting and using Windows desktop operating systems
Administration of Microsoft Active Directory
Supporting and using Microsoft desktop applications such as Office and Outlook etc.
Working as part of a support team in a customer focussed environment
Experience of working to agreed timescales and targets
Please apply ASAP or call Charley on 0117 917 4560 for more information.

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