Application Support Consultant - Harrow

IT Executive Group
10 Mar 2018
09 Apr 2018
Contract Type
Full Time
Job DescriptionUK Provider of E-Mail Marketing solutions is growing steadily and now seeks another person to join the team requiring strong skills in HTML...

The software solutions are designed specifically for professional marketers to promote their business via email and online tools.
As the client base is growing and ever evolving we are looking for hard working, personable people to join the team.

Role and Responsibilities
You will be working with a range of users from highly experienced email marketing managers and executives to first time E-marketers and helping them to deploy their email campaigns and achieve their email marketing goals in an efficient, professional yet relaxed manner.

* Create HTML email templates and campaigns using both our WYSIWYG and drag and drop editors
* Formatting data, render testing campaigns to different ISPs and email clients, launching campaigns and full report analysis
* Providing training to new and existing users on our email marketing platform, either online, in-house or at client sites
* Providing application support to users via telephone, email or through web-ex meetings
* To design and build web forms, surveys and landing pages
* Working closely with account managers to ensure they are made aware of user experiences
* Advising users of training available and optional modules to help them make best use of their investment

Role Requirements
You should be very familiar with professional email marketing in terms of practice and platforms. Full, comprehensive training will be provided on their applications, but you will need a good understanding of HTML coding (hand coding) for web design and/or email marketing.
Photoshop design skills are advantageous but not essential.
The ability to multitask and cope with multiple projects and deadlines is essential.
We are looking for people who can evangelise about the solution and who aim to deliver high standards of customer service and delivery to an excellent standard.
Communication skills are paramount so you should have clear, concise English verbal and written skills.
Presentation skills and confidence in conducting one to one and group training sessions on applications.
Excellent Microsoft Office skills are essential.
Client facing experience is highly desirable.

On offer a negotiable salary between £20k and £32k depending on experience level, 25 days annual leave + Company Pension.

IT Executive Group is acting as an Employment Agency in relation to this vacancy.

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