Customer Service Advisor
Customer Service Advisers (Mortgages) are part of the team enabling everyone across the business to deliver the award-winning service our customers have come to expect. Joining us here offers all the scope you need to build a diverse and dynamic career.
The Role - 6 months fixed term contract
Working across all aspects of post-sale mortgage provision, you'll work directly with customers, solicitors, brokers and others to ensure the highest levels of service. That will include responding to queries and requests, providing guidance and fair outcomes, and ensuring we meet and exceed our customer expectations. Key elements of the role include applying payments, amending accounts, handling complaints and helping to identify opportunities for service improvement wherever possible.
Along with a good standard of education to at least GCSE level or equivalent, you'll have experience gained in a similar regulated or financial services environment. From your experience, you'll also have developed good organisation, numerical and analytical skills, so you're an able time manager with good problem-solving and decision-making ability. As well as clear customer service focus, you'll also be a good team player and can confidently deal with customers, even in difficult situations.
As you would expect, this opportunity offers a competitive basic salary and reward package, and you'll also benefit from our commitment to investing in your professional development.
Between £18,000 and £24,000. The top end will be given to candidates from a mortgage sector background. Based in Wilmslow.
Who we are
An award-winning bank here to help Britain's go-getters.
businesses through a range of business finance solutions, specialist mortgages and savings accounts that provides our customers with the support they need to make things happen.
Join us if you want to find yourself at the heart of a dynamic, growing organisation where our employees are empowered to grow their expertise and build their careers.