When some of the biggest brands in the world need marketing technology solutions designed, implemented and optimised they come to us. As a lead player in the Martech consulting space we are experts in all things Digital Asset Management, Campaign Management, Production Software, E-commerce, CRM, Workflow and Approvals, Translation Management and Marketing Automation.
Come and join us as we embark on an exciting journey with one of our Global Clients in the FMCG space.
Note: This isn’t a super technical role. If you are inquisitive about tech/systems with an aptitude for solving problems we’d love to hear from you.
Web Quality & User Experience Project Analyst
Home Based Plus Client Onsite in Slough / Paddington circa twice a week
Competitive Salary ca. £40,000 - £47,000 depending on experience + Benefits + Annual Bonus
Service: Independent Consultancy specialising in marketing technology strategy, technology sourcing and implementation. Our goal is to help demystify a complex marketing technology landscape
Clients have included: BOSCH, OLIVER & Reckitt
Pedigree: Our team has over 25 years experience designing, implementing and optimising marketing technology solutions
Web Quality & User Experience Project AnalystRole:
Due to the growth of one of our global clients we are looking for a Web Experience Analyst and you will play a key role in managing and maintaining our clients' market brand websites.
The Web Experience Analyst will provide governance and hands-on management of website quality through issue management, website accessibility and user experience management together with solid communication and reporting. You will also create ways of working and documentation and a feedback mechanism that allows constant improvement of quality of web output and website performance.
You will act as a trusted provider of quality guidance and expertise for both Website Factory colleagues, our requestors, and our partners and excellent stakeholder management is a must.
You will have experience in reviewing website quality and accessibility using tools / platforms. Proficiency in setting up and managing the use of a platform (updating dictionaries, building & sharing dashboards, user access / permissions, data collection and integration) will be required. Experience with automated quality and accessibility tools would be beneficial.
+ Web Accessibility and user experience management using a tool - evaluating issues, management of tool, building and sharing dashboards, user management, supporting data collection and integration
+ Issue management - prioritisation, issue scope and supporting BA to define requirements for changes, supporting market engagements)
+ Routine reporting - progress tracking / reporting by website, manage dashboards and report formats, evaluate trends, track website performance
+ Web change quality management - track web page scores, manage scope, report on webpage scores, trends and impacts, share QA issues back to developers
+ Partner liaison - share feedback and manage quality, spot trends and mitigate repeat errors, feed content / design learnings into briefing documents, content matrices & quality checks
You will need to have a comprehensive knowledge of:
+ Accessibility – WCAG 2.1 AA
+ Web development technical practices
+ Silktide (preferred but not necessary)
+ Assessing checks and exploring root cause of issues
+ Spotting patterns in issues across multiple sites
+ Attention to detail in exploring specific issues
+ Identifying approaches and solutions to various issues
+ Learning about multiple types of issues and checks, spanning content to development
+ Create ways of working and documentation for scope of work
+ Prioritising issues based on multiple factors
+ Building business cases for investment into improvements
+ Self-driving approach to work management
+ Presenting and leading comms to a wide range of stakeholders
+ Building relationships with stakeholders to create environment for feedback and improvements
+ Collaborating with colleagues and partners to optimise ways of working and quality
Your Experience / Background / Previous Roles May Include:
Website Management, Website Analyst, Web Project Manager, Digital Business Analyst, eCommerce Consulting, Digital Project Management, Web Quality Analyst, Assurance Analyst, Web Development, Content Management, SEO, Silktide, Web Usability, Web Accessibility, Web Project Manager, eCommerce Manager.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.