The Senior Operations Specialist is a key role in campaign and process management. The role is responsible for delivering to KPIs such as campaign booking and reporting accuracy, monitoring campaign delivery in line with media plans, and the timely resolution of finance queries.
Key responsibilities include:
Coordinating the execution of digital campaigns, from booking to reconciliation
Collaborating with our Tech Team to ensure plans are implemented efficiently and on time
Be the main point of contact for Media Owners during the campaign activation phase, troubleshooting tag issues if they arise
Campaign Managing multiple active campaigns at one time
Compiling weekly reports and ensuring all Media Owners are delivering to expectations
Proactively managing financial queries to resolution
Communicating campaign status to wider account team, escalating issues as needed
Advising strategic and technical direction during campaign planning stages
Defining operational best practise, suggesting process improvements where relevant
You will be experienced in trafficking digital campaigns through ad server technology and possess the ability to troubleshoot issues in the end-to-end digital campaign activation process - tagging through to reporting. You will need strong communication and organisational skills to coordinate the activation of campaigns across internal and external stakeholder groups - clients, suppliers, tech, buyers and finance. Working well under pressure, offering support and training for junior team members. You will be an operational role model; championing and supporting operational best practice within the wider team to ensure accuracy from booking through to finance reconciliation every time.
Who does the role report into?
You will report into the Operations manager
What are the 3 best things about the job?
Ownership of the Display activation from booking to billing across a high profile and dynamic client portfolio
The team! Both the core team and the wider functions we work with are fantastic. It's great to be able to tap into the wealth of knowledge and experience across all functions
The opportunity to learn and develop - every day and every campaign is different!
Career development - those who join this team progress quickly through the business
What are the measures of success?
Be working on team projects to make the agency workflow more efficient
Be training up more junior team members or new starters
Assisting with team workload balancing and delegation
Working independently to resolve campaign and financial invoice queries
Recommend process suggestions for new client onboarding
Be an operational role model and an expert on your account
Ensure best practice is adopted across various agency teams
What would you expect to achieve in the first 3 months?
Be independently booking and reporting on all digital display campaigns for your client
Feel confident troubleshooting technical issues that may arise during campaign activation
Be working closely with internal teams and external media owners to get campaigns live
Be actively suggesting solutions to make process improvements to the clients' account
What will you need?
Proven experience within an Operations or Account / Campaign Management function (with knowledge of trafficking processes, including pixels and tags)
Advanced use of Excel and capability to analyse complex data sets
Strong interpersonal and relationship building skills, with the ability to train others
Process-driven with solutions focused mind-set and a customer-centric attitude
Good at problem solving, with the ability to resolve issues in a timely manner
Team player who motivates others and encourages close collaboration
Strong accountability to meet deadlines and a perfect attention to detail
Proven ability to manage workload in a highly pressured environment
Adept at organisation, multi-tasking, time management, and project management
Able to utilise a confident communication style to manage stakeholder expectations