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Project Manager

Closing date
11 Jul 2022

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Marketing & PR
Contract Type
Full Time
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Project Manager


Hybrid - 3 days in office/2 days remote

MISSION Made is a Production, Product & Innovation Studio that provides services to businesses within The MISSION Group; a collective of Creative Marketing Agencies across UK, Europe, North America and South East Asia. Our main capabilities are Digital Strategy, Design, Development and Video, supported by our Delivery team.

Our purpose is to provide high quality support for all our Agencies, helping them to deliver great work and make an overall positive contribution to the success of the Group.

MISSION Made embraces diversity and inclusion. We're an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills. We are also a Disability Confident Committed employer.

  • Be a key member of Made's Delivery Team helping to ensure efficient and commercially robust operations, ways of working and delivery of projects
  • Build great relationships with our Agencies, being the of contact for active projects and keeping them up to date with the status of all their work
  • Receive enquiries and new briefs from Agencies, engaging with relevant colleagues to ensure they are processed in a suitable and timely manner
  • Ensure Agencies follow the correct processes and ways of working with Made
  • Manage jobs through the entire process, responsible for creating proposals, scopes, estimates and timing plans with support from relevant colleagues
  • Work with the Production Administrator to help them schedule and traffic work for Made Design, Development and Motion teams
  • Attend weekly production meetings, providing updates on all of your current projects and resource requirements
  • Provide early identification of any upcoming challenges for the delivery of work. Be alert to all types of risks across resourcing, scope creep/change, quality control, 3rd party relationships, project dependencies and broader commercial considerations. Work with relevant colleagues to find solutions and mitigate any negative impact
  • Have a detailed understanding of our core scheduling, project and information systems (JIRA, Confluence, Service Management, easl) ensuring accurate reporting and efficient operations
  • Brief work into external freelancers, contractors, partners and other MISSION colleagues for work that can't be delivered by Made staff
  • Have a detailed understanding of all Made internal systems and processes. Proactively make recommendations for how they can be improved
  • Where relevant, assist with the on-boarding of Mission Agencies to ensure they understand how to work with Made

  • A good understanding of Waterfall, Agile and Lean processes
  • An interest in and passion for digital marketing, communications and design
  • Experience of working in an Agency/marketing team environment and familiar with the processes required to run a service-based business
  • Demonstrable experience of managing projects in an Agency or marketing function
  • Highly organised and comfortable with managing multiple tasks
  • A problem-solving and inquisitive mindset
  • Experience of working with project management, resourcing and reporting software
  • Ability to build productive, collaborative and respectful relationships with colleagues in Made and the Agencies, across all disciplines and seniority
  • Great communication skills; written, verbal, presentation
  • Very strong commercial awareness and acumen

  • A hybrid working model:
  • For local employees; 3 days in central Norwich office, 2 days flexible
  • For employees out of area; remote working arrangement, and encouraged to visit Norwich office at least once a quarter
  • 25 days' holiday, increasing to 29 after 2 years' service (plus Bank Holidays)
  • Company pension scheme - starting at 3% employer contribution, rising to 5% after 1 year)
  • Salary sacrifice scheme to purchase a new Electric Car
  • Medical cash plan - including employee assist programme, contributions to dental, optical, physio etc.
  • Share Incentive Plan - Government scheme to invest in The MISSION Group shares if you wish
  • Life insurance - 4 x salary
  • Staff discounts on a range of retail and leisure providers, e.g. discount cinema tickets
  • Health and wellbeing programme
  • Company Christmas closure
  • Cycle to work scheme
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