*Sofa.com - Concession Supervisor - Belfast*
*At Sofa.com* we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that's exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers - we can be sure we're giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.
We are looking for a talented, driven and versatile Concession Supervisor for our *Manchester *Showroom who relishes working collaboratively to deliver exceptional customer service.
You will be an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen.
You will be required to manage and evaluate every aspect of your concession from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility.
As the Concession Supervisor, you will develop and support the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level.
You should be an experienced retailer, ideally within the interiors industry. You should have a strong business acumen and be commercially focused and driven and to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as supporting your team.
You will ensure the smooth day to day running of the concession by supporting your team in:
Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
Embracing the sofa.com Customer Journey and ensure this is provided consistently by all team members
Maintaining our high showroom standards and visual merchandising in store
Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
Team building, ensuring effective communication and development of individuals.
Support in conducting monthly meetings with your team as well as providing feedback to the area manager on staff performance
Regularly assessing competitor activity within the sector and establishing its impact on your showroom's performance and trading
Proven successful experience as a Supervisor within retail
Powerful leadership skills and business orientation
Customer management skills
Strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly
The ability to multi-task and work under pressure
A desire to work as part of a team to generate fresh and innovative ideas
Excellent communication and interpersonal skills
Background in home/furniture is desirable
Proficiency in MS Office
An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
* *Think without limits* and take the team with you
* *Own it* and back it
* *Not hesitate* and act with purpose
* *Be commercial *and customer-focused.