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Customer Engagement Manager

Employer
FaulknerScott
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Customer Engagement Manager / Account Manager // Software and Technology // £25,000 to £27,000 // UK Remote ///

We are proud to be working with an award-winning software business. Their growing team of global experts are passionate about leveraging their world-class technology and innovation to tackle one of the most pressing social challenges of our time.

They are looking for a Customer Engagement Manager to sit within their Service Delivery function and play a key part in supporting their business strategy.

Responsibilities

The Customer Engagement team has been established to provide ongoing business support to their strategic retail, brand and key suppliers, as well as engaging their high-volume, low-value accounts.

The role itself is responsible for supporting the company's business strategy to keep growing by building strong relationships with businesses and stakeholders to aid business retention and identify opportunities for account growth and proactive customer outreach.

Essential Attributes

Ability to build and maintain strong, long-lasting relationships.
Problem-solving experience by resolving complaints and maintaining trust.
Excellent written and oral communication skills
Ability to interact at all levels both internally and externally
Self-motivated with a track record of delivering to meet business objectives
Ability to influence and negotiate effectively
Ability to understand and articulate the benefits of products and benefits to the customer
Able to motivate and support others to deliver objectives
Experience working with accounts and adapting to customer needs and requirements & challenges to help shape the product roadmaps.

If this role sounds of interest to you, please contact Olivia Joseph on (phone number removed) or (url removed)

/// Customer Engagement Manager / Account Manager // Software and Technology // £25,000 to £27,000 // UK Remote ///

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies
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