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Operations Manager

LT Selection Ltd
Closing date
7 Jul 2022

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Contract Type
Full Time
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Purpose of the Role:
This role forms part of our senior management team and is about managing delivery of training, assessment and qualifications ensuring quality in terms of regulatory and customer requirements. Maintaining and creating new customer relationships with the aim of generating new business is also a key part of the role.
Key Areas of Responsibility:
Manage and improve the delivery of training and assessment
Maintain and improve the quality of training products and their delivery
Develop relationships and business with new customers
Maintain relationships with existing customers
Form part of and contribute senior management team level
Work with senior management to develop business strategy
Work to implement agreed strategy successfully
Work with Quality Management to improve all aspects of delivery
Deepen relationships with existing clients
Support business development and marketing activities to ensure customers are presented with the best offer possible
Recognise our clients training needs and develop suitable solutions
Widen our product portfolio
Develop and improve product offering
Support production and implement quality policies and procedures
Manage awarding body external verification
Key performance indicators:
Trainer utilisation/Spend on associates
No health and safety incidents
Learner success rates
OFSTED and Awarding body accreditation maintained
Customer satisfaction
Essential skills and experience:
Ability to run multiple projects at any one time
Leadership, coaching and mentoring
Meeting targets
Presentation skills
Micro soft PPT, Word, Excel
Clean driving licence
Five years' experience in a funded learning environment
Experience of managing and being subject to Ofsted inspections
Knowledge of education, training and development
Assessment and verification of regulated qualifications and Street Works
Hold recognised teaching/training qualification
Hold Assessor and Internal Quality Assurer qualifications
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