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Duty Manager (Learn to Swim Programme) - Swim - Sheffield, South Yorkshire

Sporting House
Closing date
7 Jul 2022

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Contract Type
Full Time
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*Duty Manager (Learn to Swim Programme) - Swim! - Sheffield, South Yorkshire*

*Hours: Full Time including weekends*

*Salary: Starting from £23,000*

*History of swim!*

Olympic medallist Steve Parry is behind the creation of *swim! *which aims to be the best learn to swim experience in the country. We are using bespoke facilities to deliver a high-quality swimming provision to children aged 0-11. At *swim! *our programme focuses on great technique and core skills before progressing onto distances, lessons have fun themes each week for children. Our members-only access offers clean, modern and warm changing rooms designed for children, a panoramic viewing lounge with refreshments and activities for the whole family, smart lesson management and our unique *swim!* awards to celebrate your child's achievements. All of this comes with a simple online booking process with no need to rebook every few weeks.

*Our Olympians need you!*

*swim!* is looking for a new Learn to *swim! *Programming Duty Manager to assist with the opening of a new bespoke learn to swim centre. This is an integral role to the day to day swim program and operating of the centre, providing a high-quality environment and product to our customers.

If you have a passion for working within leisure and facility management, this is the role for you, which offers lots of career opportunities and progression.


* Responsible for the *swim!* program performance and KPIs

* Opening & closing the *swim!* building

* Lead and manage the teaching team, creating monthly rota's, conduct team observations and monthly status meetings.

* Mentor and develop swimming teachers in line with induction, customer journey, *swim! *programme expectations and teaching USPs

* Regular meetings with *swim!* manager and *swim!* management team to ensure alignment to objectives and performance KPIs

* Complete observations of the team on a regular basis and feedback areas of improvement to ensure alignment to *swim!* programme outcomes

* Suggest developments to the programme and themes for consideration and continual improvements including movement strategies

* Support the delivery of fun and inspiring lessons to 0-11-year olds, ranging from non-swimmer to competent swimmer

* Manage program budget and schedule making efficiencies and costs savings where feasible

* Help deliver exceptional customer care to every swimmer and family member

* Support teachers in assessing swimmers using an online tracking system and follow awards process when swimmers progress through their *swim!* journey

* Support delivery of the *swim!* experience including showing customers round, driving memberships and sharing best practise

* Reviewing feedback from customers relating to programme delivery and devise action plan for improvements to positively impact our retention

* Shift management of all operational staff when supporting in Duty Managers absence

* To maintain the facilities hygiene, operational and safety standards, striving towards a 5-star monthly audit score

* Ensuring the pool plant is always working to full capacity allowing all lessons to take place, and that all planned preventative maintenance is carried out

* Work closely with the *swim!* manager, operations manager and pool engineers to ensure necessary action is taken so the pool runs efficiently.

* Complete and record all health and safety checks as assigned, for daily, weekly and monthly checks to ensure smooth operation of the site.

* Inspect and maintain building systems and provide support for basic preventative and reactive maintenance when required

* Ensure adherence to quality standards and health and safety regulations at all times.

* The successful applicant will be required to undertake an enhanced check via the Disclosure and Barring Services (DBS)

*Employee Benefits*

* Pension scheme

* 30 days annual leave (including bank holidays)

* Get your birthday off

* Company uniform

* Discount on swimming and gymnastics lessons for family and friends

* Employee recognition scheme

* Training opportunities

* Employee assistance programme
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