Cruise team Administration Executive

Do you have the passion to thrive within a fast-paced travel environment? If so, this is a fantastic opportunity to work in an exciting Cruise team within the travel industry.

Main duties will include:

* To offer an exceptional level of customer service during every enquiry

* Answering calls and emails in a timely fashion

* Dealing with post sales queries, upgrades, flight changes etc.

* Booking new elements on existing bookings (flights, hotels)

* Preparing and sending tickets.

* Managing Invoices from suppliers

* Able to solve in-resort queries when required

Experience required:

* Previous telephone sales experience is a must

* Confident telephone manner with a pro-active approach

* Ability to work under pressure to tight deadlines

* To be dynamic and highly motivated with a will to succeed

* A knowledge of travel geography and first-hand experience of travelling in a continent outside Europe is highly desirable

* Flexible approach and team player

* A competent level of keyboard and PC skills along with an excellent command of both written and spoken English

* Basic knowledge of excel spreadsheets

Skills required:

* A good knowledge of destinations having worked within travel industry.

* Excellent organisational skills that support the rest of the team.

* The ability to meet deadlines in a high-pressure environment

* A determination to achieve and succeed

* Excellent communication skills; written, verbal and interpersonal

* Excellent PC skills including Microsoft Office and some basic image editing

* Able to work independently as well as part of a wider team and work across functions and departments

* Strong attention to detail.

* Able to take personal ownership to resolve issues