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Service Team Leader

Employer
Tiger Recruitment
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Job Title : Service Team Leader

OTE-Up to £40,000 per annum

Location : London Bridge

company delivering communication solutions to SME and Corporate companies. The product portfolio consists of Fixed Line Voice and Data, Mobile Voice and Data, Managed Services including Hosted VoIP and Managed IT Services. They are going through a major growth period and are looking for people to join them on their journey and expand with them

The Role:
The Service Team Manager will report directly to the MD and will be involved with the following daily activities

• Managing teams to provide Service Delivery, Customer service and Technical support across our entire product portfolio
• Strategic planning with the MD including setting of targets
• Defining and measuring KPI's through systems
• Identifying and managing system updates required to deliver outstanding service to customers and management information to the MD
• Recruiting of new team members
• Completion of regular 1 to 1 meetings and development plans for team members
• Hands on dealing with escalated orders, faults and queries The role is broad and dynamic and will call on multiple disciplines. It will suit an ambitious individual that thrives in a pressured environment where they will be given freedom to influence and implement policy affecting how the operational activities of the business is run and managed on a day to day basis.

Who you are :
• A minimum of 3 years Customer Service or Service Delivery experience in the Telecom industry
• A minimum of 1 years Team management experience
• Mobile service delivery and support experience
• Fixed Line Voice and Data service delivery and support experience
• Excellent PC and CRM system administration skills
• Strong self motivation and ambition

Benefits :
• Flexible working
• Discounted gym membership
• Growth and development opportunity
• Training provided

If you are interested, please apply today!!
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