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Senior Manager- Account Management - Payroll

LHH Recruitment
Closing date
7 Jul 2022

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Contract Type
Full Time
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Senior Manager- Account Management - Payroll

Permanent role with salary approx £75-80k + benefits


A senior account manager's primary responsibility is to work alongside other senior account managers to manage the Global Payroll Services team on a day-to-day basis alongside the management team and to:

Manage a portfolio of payroll clients
Manage risk at an operational level
Build sustainable external and internal client relationships.
Support the bid teams and be involved with client presentations
Participate in special assignments on an ad hoc basis.
Manage projects with a view to profitability and efficiency

Portfolio of clients will include

Multinational businesses that require payroll services around the world provided by the client in country which are project managed by the Global Payroll Services team

You will need to be flexible, proactive and commercially focussed with excellent project management skills.


Manage client assignments, which include determining the resource requirements, monitoring progress against budget and established timeframe, supporting and training junior team members and resolving all project issues prior to director and partner escalation.
Assist in managing the overall project team on a day-to-day basis.
Work across the global payroll services and business development team to lead client assignments from end to end including:
Hold update meetings/calls with key overseas offices to review client service
Act as escalation point
Run project governance meetings - quarterly/annually as required
Review & sign off check point reports
Review annual audit of projects and ensure improvement actions undertaken
Undertake annual review of project with client & countries
Build relationship so that we are seen as a trusted advisor
Act as a major point of contact within the firm for the client together with the director. This includes responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided and maintaining regular contact with clients.
Implement the firm's risk management and quality control procedures across
Manage a portfolio of clients including control of billings and cash collections and budgets
Implement efficiencies to maintain and drive increased profitability
Share knowledge within the team and facilitate research and personal development
Capture client feedback and ensure it is addressed and effectively communicated to the Global Payroll Services team.
Build sustainable relationships with clients, and take responsibility for delivering answers to clients in most cases.
Work with the directors to identify and recognise new project and business opportunities for Global Payroll Services.
Act as an ambassador of the firm participates in marketing events, keeps abreast of the wide range of services the firm offers and suggests innovative products and services.
Recruit, develop and motivate our employees (includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees)
Work as part of management team with other Global Payroll Services managers e.g. resource planning, performance rate meetings and efficiency gains.

Extensive international payroll account management experience
Must be relationship focused and have managed client relationships in either a Payroll, Accountancy or Finance environment.
Must be a proactive self-starter who challenges the status quo
Must understand and have had responsibilities previously for client budgets and managing client profitability
Would suit someone who comes from a Payroll delivery / Operations background looking to make the move into Account Management.
Other languages beneficial
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