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Assistant Manager

Heathrow Academy
Closing date
7 Jul 2022

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Contract Type
Full Time
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Case Luggage are seeking a professional and motivated Assistant Manager to join their team. The Assistant Manager manages the team to drive sales productivity, efficiency, and customer service levels of the store. Manage the sales performance of the store/concession and staff productivity level. Manage and develop the Supervisor.
As Assistant Manager your key responsibilities include:

Support the Store Manager in managing and inspiring your team to be at their best, and stepping up to cover the store when needed
Maintaining a strong customer focus consistently, excelling in customer relations, dealing with requests and orders swiftly and efficiently to maximize customer experience
Ensure staff are coached, trained, and developed on all the latest products and health & safety
Achieving and driving company-based targets on a daily, weekly, and monthly basis
Administrative duties including staff rotas, updating sales figures, ensuring paperwork and files are maintained
Carrying out key holder responsibilities, including cashier, banking and store opening and closing procedures
Have a thorough knowledge of all company/brand guidelines and standards.
Establish a good understanding of health and safety policies of the store and ensure that staff uphold these policies.
Maintain all price files, and brand profiles, and uses these to assist with stock requests and replenishment.
Ensure that all deliveries and stock takes are processed correctly.
Carry out or assist in any other duties as requested by manager, area manager or head office.

About You
The ideal candidate for this role will have at least 1 years' experience as an assistant manager in a retail environment. In addition, you will have the following skills and experience:
Numeracy and IT skills
Leadership skills
Exceptional customer service and sales focus
Excellent time management and the ability to prioritize tasks
Ability to work well and lead within a team

About The Company
Case London has been a leading retailer of luxury and high-end luggage and travel goods since 1923. They currently operate from both free-standing stores & concessions situated in the UK, serving the world's finest customers at concessions in department stores: Harrods, Selfridges and Harvey Nichols. Every member of staff has a complete knowledge of our carefully selected range of products from internationally recognised brands, presented in a visually stimulating environment.
Case London's brand offering include core brands such as Tumi, Rimowa, Globe-Trotter, Bric's, Samsonite, Ted Baker & Radley luggage
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