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Call Centre Manager

Employer
Glen Callum Associates Automotive Ltd
Location
UK
Salary
Competitive
Closing date
13 Jul 2022

View more

Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Call Centre Manager

Do you want to work for a leading Automotive Aftermarket Business that is highly skilled and dedicated in creating and offering business solutions to the Automotive sector across the UK?

I am looking for an experienced Call Centre Manager to head up a team of Customer SupportExecutives who are the first contact point for a very prestigious portfolio of clients.

For the right Call Centre Manager, not only will you benefit from working with a very supportive management team, but you will be offered the opportunity of further career development, obtaining additional skills / qualifications and working for a business that values new ideas and independent thought.

The Call Centre Managers role is a business-critical role and as such you will be responsible for;
  • Overall productivity
  • Team performance
  • Team Mentoring & Management
  • Team Training
  • Compliance
  • Resource Management

As Call Centre Manager you must be proactive with great organizational skills, be very hands on and able to lead from the front.

Ideally located - Birmingham, Solihull, Sutton Coldfield, Tamworth, Coventry

Salary - Up to £45K basic DOE + 33 days Hols (inc BH), Additional Birthday Holiday, Pension, Health Care, Rewards Cash Plan, Length of Service awards, Onsite Parking, Career Progression

The Role
  • Manage all telephone campaigns in line with the clients SLA's and KPI's
  • Monitor, create, enhance existing process and develop new processes / procedures to improve performance and maximise efficiency
  • Analyse and produce statistical data / reports
  • Identify and communicate specific business trends they may lead to additional business opportunities
  • Review team performance on a daily, weekly, monthly basis
  • Conduct regular management & team meetings
  • Respond efficiently to requests from Senior Managers / Directors
  • Recruit, train, develop, mentor and monitor team members

Apply in Confidence:

Apply now for this Call Centre Managers role by forwarding your CV to Robert Cox at Glen Callum Associates Ltd on or

Job Ref: 3897RC Call Centre Manager
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