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Energy Bureau Account Manager

Timely Recruit
Closing date
7 Jul 2022

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Contract Type
Full Time
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Vacancy: Energy Bureau Account Manager

Location: Hertfordshire

Type: Permanent Full Time

Salary: £27 000 - £35 000 (depending on experience)

Hours: Mon-Fri, 9am - 5:30pm

An established independent Energy Consultancy is looking for a Billing Consultant to join their Energy Bureau Team. The ideal candidate will have previous experience within billing validation Bureau Services.

The basic role is to deal with all areas of the billing and customer service of the bureau services.

Key responsibilities :

• Act as initial point of contact for all customer queries either by telephone or

electronically and respond promptly and efficiently to all enquiries.

• Manage customer accounts; allocating and reconciling for referral process.

• Organise workflow to meet service level agreements.

• Submitting timely and accurate statements of energy consumption and charges for

heating and hot water are generated and distributed to residents each month.

• Provide a main point of contact for customers making enquiries on their heating and

hot water accounts, demonstrating high quality at all times.

• Support the Bureau Manager by providing regular reports on heat meter status, meter

reads and consumption data.

• Attend meetings with clients to explain heat network charges and to promote

understanding of heat tariffs.

Knowledge and Experience

• Experience in the Housing finance, Energy sector or Telecommunications.

• Good organisational skills,

• Proficient with numeracy.

* Billing and Validation services

• Be IT literate with advanced knowledge of Word and Excel.

• Some experience of account management.

• Strong oral and written communication skills and comfortable with presentations.

• Have a recognised qualification in the finance or energy sector would be beneficial.

Full training will be given
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