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Customer Success Support Exec

Office Angels
Closing date
7 Jul 2022

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Technology & New Media
Contract Type
Full Time
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A temporary Customer Administration contract has become available working for one of Office Angels' newest clients who operate in the digital market space. It exciting times as they are embarking on an incredible venture supporting one of the worlds most recognised household brands!!! This 3-month role will see the individual work alongside their Director of Customer Success to ensure the best service and analytical support is provided to their client.

Responsibilities will include:

Providing exceptional first-class service and system support throughout the life-cycle of the project
Ongoing monthly maintenance of their bespokeanalytical and information system
Running spot checks on the service to spot bugs and glitches before client training
Actioning client update requests and checking they are being implemented correctly
Running usage reports in terms of how clients are using the service
Taking ownership of updates on Hubspot of new client contacts
Creating content for both monthly and quarterly decks that can be used across all clients

Desired Skills & Experience

Detail orientated
Good working knowledge of both Excel & PowerPoint
Experience using project management system such as Jira is an advantage
Experience of working in an environment where you are used to work orders coming through a ticketing system and working to SLAs
Experience of working with CPGs

Interested? This is an ASAP start, Monday to Friday, 37.5 hours per week, early finish on a Friday and a salary of £24k, what's not to love? Get in touch now be sending your CV or calling our Edinburgh Office Angels team.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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