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Assistant Manager - Student Accommodation

Ritz Recruitment
Closing date
7 Jul 2022

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Contract Type
Full Time
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Assistant Accommodation Manager - Student Accommodation

Salary: £22,000 per Annum

Location: Bradford

Hours: 40 hours per week, between the hours of 8am - 8pm, Monday - Friday

Our client is a national provider of purpose built student accommodation in England. They focus on providing their students with more than 'just; their accommodation, providing the safety, security and social aspect of University life. Now looking to recruit an Assistant Accommodation Manager to work at their accommodation in Bradford.

The role of Assistant Accommodation Manager is to assist the Accommodation Manager with the running of the accommodation, ensuring a first class residential and customer experience.

Main responsibilities

Assist in the management of the property
To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and investors
To ensure the property achieves the best possible occupancy and financial performance
Embrace the 'more than just a room' philosophy of the company, student welfare and support services.
Deputise for the Accommodation Manager in their absence

Building & Facilities Management

Day to day responsibility for providing excellent customer service and student experience
Assist the Accommodation Manager to ensure the highest possible standards of student safety and welfare
Assist in recruitment and training of team members and assist in social activity preparation as required
Assist in the preparation of staff rotas
Respond to emergencies both during and out of working hours
Carry out general reception duties including, but not limited to, mail handling, facilitating approved access for visitors and contractors, and general completion of administration
Assist in managing 'check in' and check out' procedures ensuring efficiencies and room management procedures are adhered to
Take a lead role in the on-site management of maintenance (reactive, planned and cyclical) to ensure sector leading service levels
Take a lead role in managing the on-site housekeeping team
Carry out kitchen inspections, update records and take corrective action when needed.
Undertake regular inspections of rooms and common spaces, update records and take corrective actions when needed
Assist the Accommodation Manager with daily site standard audits
Take a lead role in fire safety, weekly fire alarm tests and regular evacuation drills.
Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels

Assist in the management of payments and, when appropriate, rent debt and damage charges
Marketing and Promotion

Assist the Accommodation Manager to ensure that all information provided to customers on the accommodation, is both accurate and updated regularly - to include printed collateral, web-based information and social networking sites.
Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
Marketing of the property to direct let customers where required
Marketing to existing customers to maximise repeat business when required
Assist in marketing and management of lettings including short-term contracts and summer lets when required

To support colleagues across the company with regards to requirements under immigration legislation and Right to Rent.
Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme.
To contribute to the development of policies and procedures in accordance with necessary legislation, HMO compliance
Experience e & Skills

Experience of working in a similar supervisory role within either student accommodation or the hospitality industry

Motivate, guide and support others to develop.
Experience of working within a team
Experience of working within a busy customer focused or service environment
Proficient in use of Microsoft Office applications, social networking and general use of IT
Ability to work with minimum supervision
Be an effective communicator both verbally & in writing.
Remain positive under pressure, displaying a positive portrayal of the organisation to colleagues, key stakeholders and students at all times
Ability to plan, prioritise and think ahead to maximise efficiency and meet deadlines
In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment - Employment Agency
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