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Heathrow Academy
Closing date
7 Jul 2022

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Contract Type
Full Time
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Lagardère Travel are are seeking a experienced Supervisor for a brand-new Discover store situated in the departure lounge of London Heathrow Airport; we are currently looking for experienced, enthusiastic leaders to join the team. Not only do you need a passion for London and all things British, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.
Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.
The Supervisor key responsibilities include;
To deliver customer service in line with OSCAR Service standards
To generate ideas for driving the business and the team forward
To develop a motivated and empowered team through a positive management style
Staff recruitment, planning and training
To use relevant processes and policies to control the security of people, stock and cash
To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
The control of costs in accordance with agreed budgets
Adherence to cash and stock control policies, ensuring and assisting others to do the same
Responsible for team of 8 staff and reporting to the Store Manager

About You
The ideal candidate will have previous experience at supervisory or managerial level in a retail (or similar) and have excellent communication skills both written and verbal.
The candidate should also have;
An understanding of budgets & targets and the ability to deliver and improve them essential
Ability to work in a team or individually depending on the needs of the business
Be able to remain professional and courteous under pressure
Excellent interpersonal skills and team working
Ability to quickly learn about systems, new products and procedures

About The Company
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 16 stores across 5 airports and 5 ferries.
Their Discover stores are focused on unique souvenirs and the local culture. The concept offers travellers an experiential playground, with a strong sense of place and a well thought customer shopping experience, where they can find authentic, high quality and affordable gifts and souvenirs.
From local fresh produce to Whittards of Chelsea, Sara Miller, and souvenirs, as part of the team you will be on hand to give the best of service with a knowledgeable, friendly attitude and best of all, represent everything that is great about London
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