This job has expired

Service Delivery Manager

enable Recruitment
Closing date
7 Jul 2022

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Technology & New Media
Contract Type
Full Time
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Full time/Perm
Up to £28k
Great company benefitswe are partnered with one of Europe's largest IT reseller's within the IT/Tech industry who are seeking a Service Delivery Manager who understands the importance of process management and coordination skills and possess a "Can do" attitude within a fast-paced environment.

What you'll be doing:

Manage the performance of services provided to customers as per agreed contracts and
ensure that Service Levels are achieved
Operational responsibility for service delivery targets, SLA's, OLA's and contractual
To ensure Our Client adherence to service management principles delivered to the customer
consisting of : Incident Management, Service Request Fulfilment, Asset and Configuration
Management, Continual Service Improvement
Lead or support regular meetings and service reviews (onsite/virtual)
Working with account management team to identify new opportunities to grow our services
footprint within our customer base
To produce standard (monthly) service reports or on-demand analytical reports, for both
technical and non-technical audiences
Ensuring these service reports are produced on time and with the quality of information
required by the customer
Work closely with service providers to develop and continually improve the service levels and
maintain good customer relationships
Identify and escalate any issue which exposes risk
Highlight clear changes to process that will improve service delivery and performance
Other ad hoc dutiesWhat you'll get in return:

25+ days holiday
Reduced gym memberships
cycle to work scheme
company bonus
health and wellbeing support
mental health support
WPA cashplan
Company pension scheme - employer pays 5%
To apply for this role please hit apply or email
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