At LTE Group we have an exciting opportunity for a 3rd Line Team Leader to join our Information Services Team on a permanent, full time (37 hours per week) basis.
What this role entails;
As a 3rd line Team Leader, you will provide in-depth technical support to a diverse range of customers and business units across varied technologies and systems. Able to work independently in a customer facing role, the third-line technician will be capable of making technical decisions independently to affect a positive outcome for the individual or business unit.
The 3rd Line team leader is responsible for the leadership of the 3rd Line Technician team. Mentoring them in technical skills and dealing with day-to-day management of the team and their individual appraisals and career development. The 3rd Line Team leader will deal with escalations of incidents from the 3rd line technicians.
Working to and understanding ITIL and ISO 27001 processes is essential as is participating in Change Advisory Boards and mentoring other technicians. Training and mentoring staff in the use of IT systems is an on-going requirement.
The skills and experience required for this role include:
Management of a technical team in a large, diverse environment
Scheduling and escalation of technical problems
Good technical diagnostic skills
In-depth desktop support experience
Experience in a networking, design and implementation
Good knowledge of ISO Standards (ISO27001)
Strong diagnostic and problem-solving skills in hardware, software and networking incidents and a proactive approach linked to the appropriate skill and knowledge to effect timely repairs
Provable experience and support skills in Windows /2008R2/2012/2012R2/2016 server, Windows 10 and Mac OS X.
Remote software distribution system (Windows Deployment Server or equivalent).
Active Directory, Group Policy, VMware and general administration skills.
Assigning rights and determining inherited rights to accounts.
Supporting a large number of customers within a customer service orientated environment.
Full Driving licence. Willing to travel to all company sites / Willing to drive company vehicle.The benefits of working for LTE Group
As part of the LTE Group family, you will benefit from an excellent package including:
An excellent annual leave entitlement
Christmas shut down, with additional discretionary holiday leave provided.
in-house 'Evolve' training programme offers you the chance to upskill and further your career through a wide range of recognised qualifications.
Career development opportunities.
Free onsite parking.
Membership of the Local Government Pension Scheme
Discounts on your health care through Simply Health.
Free, confidential support service provided by an external organisation, PAM Assist.
Cycle to work scheme saving you 25% on your purchase.
Access to lots of offers with well-known retailers.The LTE Group is an equal opportunities employer welcoming applications from all sections of the community. If you feel you could make a difference in this rewarding and growing sector, please visit our website to apply! (url removed)/careers.
All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Key Result Areas and Qualifications/Skills/Experience detailed within the job description for shortlisting purposes.
Salaries are based on skills, qualifications and experience.
The closing date for this job advert is 15/06/2022 however sometimes the job advert may close early if we receive a good response