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Head of Membership & Community - Membership & Community

The Conduit
Closing date
7 Jul 2022

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Contract Type
Full Time
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The Conduit is looking for an exceptional individual to lead our Membership and Community team.
The Conduit exists to gather change-makers to solve real world challenges. We are building a collaborative community of people committed to creating a just, prosperous and sustainable future.
*Purpose & Scope*
*Key Responsibilities*
*Membership acquisition, renewals and community engagement*

* You will grow, nurture, and retain the most exciting and diverse community of change makers
* You will take responsibility for hitting the targets set by the board for the acquisition of new members and the retention of existing members
* You will ensure world class experience for all members from their first point of contact with us through to renewal
* You will manage the membership and community team to exceptional performance and ensure continuous innovation and challenger thinking.
*Management of membership operations*

* You will lead the end-to-end, day-to-day delivery of membership and community building, creating maximum return on resources available
* You will be responsible for P&L management and data reporting
* You will ensure that all systems and processes relevant to the management of membership are fit for purpose, with continuous review and improvement
* You will lead on the devising and delivery of the in person and digital and outreach strategies necessary to attract high calibre members
* You will ensure that members are regularly and effectively communicated with, and feedback listened to and acted upon.
Specifically, you will:

* Design and implement a yearly membership and community building strategy including inputting data and insights for the budgeting of member growth and member retention in line with the company strategy
* Achieve budgeted yearly membership acquisition and retention forecasts in line with membership category demographic

* Analyse membership engagement to ensure data driven sales and retention strategies for different segments
* Oversee membership nomination and selection process
* Work closely with the Marketing Team to showcase members, and attract new members
* Work with the Director to design and deliver effective corporate outreach strategies with a solid pipeline of corporate targets
* Oversee and support the execution of community engagement activities, which increase the engagement and connectivity of the community including hosting

* Evening drinks events
* Ad hoc member meetings
* Member committees
* Orientations and inductions
* Manage Impact Champion and Conduit Fellowship Strategies, in close collaboration with the Programming team
* Lead inclusion and diversity implementation for the Membership and Community Team
* Design processes to capture, share and track the impact of The Conduit community
* Take proactive and effective action regarding member misbehaviour and adherence to the cultural code
* Manage the Team and ensure coordination and collaboration with other in-house teams
*Key Characteristics*
Above we have listed the skills we would like the Head of Membership to have. Below speaks more about the individual's abilities to match our company culture and values:

* Has strong interpersonal skills needed to build trust amongst employees at all levels
* Is a 'team-player' and enjoys working in partnership with colleagues
* Views individual differences as a way to build new ideas and innovations
* "Owns" problems rather than blaming them on others
* Encourages feedback on own behaviour
* Aligned and committed to the vision of The Conduit and constantly looking for ways in your role to achieve our mission.
*Skills & Experience*

* 5+ years' experience in a relevant management role where you have been responsible for building and sustaining an active and engaged membership community. Hospitality sector experience is a plus, but not essential
* Strong communicator and media savvy with the ability to tailor communications to suit different audiences, while presenting with transparency and charisma
* You will have had full P&L accountability, understanding every level of detail in budgeting, forecasting, and reporting, cashflow and growth plans
* Sharp commercial acumen, spotting opportunities and making connections with measurable results
* Successful track record in managing high performing and engaged teams
Regardless of whether your experience is relevant to every one of the above points, if the Conduit and our ethos resonate with you, we encourage you to send in an application.
To apply, please email with your cv and response to the following 4 questions:
1. Why are you interested in applying for this role at The Conduit?
2. What does community mean to you?
3. What does sustainable hospitality look like for you?

4. Tell us about an innovative approach to membership or community engagement that you have introduced and led and the impact this had for the organisation and individuals involved.
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