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Team Manager - International Department

Employer
Smart Recruit Online Limited
Location
UK
Salary
Competitive
Closing date
12 Jul 2022

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Sector
Retail
Contract Type
Permanent
Hours
Full Time
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Do you have the desire for self-improvement and to assist others in their development? If this sounds like you then this Team Manager opportunity is one you cannot miss!

About the team:

Working within the International Department, you'll inspire outstanding operational performance, through leading by example and providing clear direction and effective leadership.

Dedicated to your team's development, you'll set objectives, provide constructive feedback and coach your team to achieve standards in line with company goals.

Team Managers will actively motivate, coach, and manage 11 - 15 individuals within their respective teams and wider departments to provide exceptional customer service (no sales), agreeing objectives and measures to deliver excellent return on investment.

You really can make a difference.

As a Team Manager you will:
  • Manage, motivate, and develop a team to ensure they are delivering exceptional customer service.
  • Set objectives and provide constructive feedback as well as coaching your team to achieve standards in line with company values.
  • Encourage success and contribute to the delivery of great service to ensure the Next brand remains strong.
  • Build strong relationships to enable a positive working environment.

We welcome applications for this Team Manager role with experience in the following areas: Management, Customer Service, KPI, Call Centre, Contact Centre, Coaching, Team Management.
Benefits
  • Additional £1 per hour for weekend working
  • 25% off a huge selection of Next, Lipsy, and Victoria's Secret products
  • Quarterly bonuses
  • Free parking on Next authorised sites
  • Early VIP access to sale stock
  • Access to fantastic discounts at our staff shops
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Next private pension
  • Subsidised restaurants
  • Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
  • Access a 24/7 digital GP and other free health and wellbeing services
  • Sharesave scheme
Essential Skills
About you:
  • Have experience of managing people.
  • Contact-centre management experience is desirable.
  • Plan and manage your tasks in order to meet deadlines.
  • Have a positive and confident approach and be able to use your own initiative to handle all possible situations.
  • Have an analytical mind-set with strong attention to detail.
  • Able to make decisions confidently even when facing changing priorities.

All successful applicants for this Team Manager role will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
About CompanyYou know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for kids-wear we're the market leader. At the last count we have over 500 stores, plus Next Online and it's now possible to buy on-line from over 70 countries around the world! So, we've gone global!
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