This job has expired

Finance Support Consultant

Acuro Associates Ltd
Closing date
7 Jul 2022

View more

Technology & New Media
Contract Type
Full Time
You need to sign in or create an account to save a job.
Finance Software Support Consultant
Bristol based role. Salary between £30- £40K plus £5K car allowance and comprehensive company benefits.
The Company
You will have the chance to work for a hugely successful international provider of cloud ERP / Finance solutions at an exciting time of growth.
My client offers an amazing working environment and take pride in putting their staff first. Having recently achieved Great Place to Work and Excellence in Wellbeing accreditation, as well as winning awards in the Great Place to Work in Tech (Small Category) UK list for 2020 and Employer of the Year Award at the Business Leaders Awards 2021, they are proud of their strong office culture and provide an extensive perks list (including company health, monthly staff recognition awards and regular paid-for socials, to name a few).
This is an ideal opportunity for a finance professional looking to combine their accounting expertise with excellent customer support in a varied role. We are looking for a Finance Software Support Consultant with a strong business understanding and passion for new technology. You will be working mostly with existing customers, providing help desk support to both direct customers and partners. You will also be involved with delivering a specialist post go-live support service for customers directly after the implementation, involving both on-site and off-site assistance.
Main responsibilities for the Finance Software Support Consultant
* Providing high quality support to customers and partners via a cloud-based support desk
* Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets
* Encouraging customers to make the best use of the product for automating business processes
* Delivering additional training and consultancy on site or remotely to customers after they have gone live
* Testing of new releases
* Maintaining the product documentation in line with new releases and UK accounting practices
* Supporting other members of the team in detailed use of the product
* Input into development requirements for UK localisation
* Customer focused input into marketing collateral and marketing campaigns
Essential qualifications and experience for the Finance Software Support Consultant
* Part qualified accountant (ACCA, ICAEW, AAT or CIMA)
* Experience of supporting ERP systems such as Coda, Unit4 / Agresso, Microsoft AX or Nav, SAP, Sage 200, Netsuite, Oracle, or other finance packages, whether with a software supplier or from the customer side
* Practical experience in one or more of the following business areas:
* Management and financial accounting
* Project management, project accounting, project billing
* Multi-currency reporting, multi-company accounting and consolidation
* Purchasing, stock accounting and ordering
* Strong understanding of basic business processes
* Strong IT technical skills and understanding
Desired qualifications and experience
* Previous experience in a similar role
* Knowledge of HR and Payroll
Personal characteristics
* Self-motivated with the ability to motivate themselves and others
* Service-minded and solution focused
* Responsible and reliable
* Accurate and structured
* Ability to work both independently and in teams
* Flexibility and the willingness to learn
* Excellent communication and presentation skills
* Fluent written and spoken business English
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert