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Service Desk Specialist - Spanish Speaking

Employer
Interaction Recruitment
Location
UK
Salary
Competitive
Closing date
12 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Service Desk Specialist - Spanish Speaking - ONLY based in the office in Peterborough.

Due to new a new contract, I am seeking a Spanish speaking specialist to offer 1st line support to a variety of customers within a business to business team. My client can offer a long-term opportunity within technology, you will be at the forefront of service excellence.

I'm looking for someone who has knowledge of the IT platforms, applications and equipment and has a genuine interest to build their career in IT.

£12 P/H - This role is on a 7.5 hour shift rotation between the hours of 8am and 8pm 5 days out of 7.

Key responsibilities include;
  • Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
  • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
  • Pro-actively keeping Customers informed on incident or request status and progress.
  • Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
  • Adhering to Incident management procedures.

Our client is happy to look at CV's from applicants with a solid customer service and/or sales background. In anticipation of these needs, we are expecting interviews and start dates ASAP.

If these positions are of interest, please contact
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