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Advocacy Support Team Manager

Employer
Blue Orchid Recruitment Ltd
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

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Sector
Charity
Contract Type
Permanent
Hours
Full Time
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Our client a highly respected charity based in Taunton is looking to appoint an Advocacy Support Team Manager to join their team.

The role of Advocacy Support Team Manager is responsible for the Advocacy Support Team. The Advocacy Support Team are the first point of contact for the organisation, responsible for handling calls, responding to enquiries and triaging incoming referrals for all our services from a range of professionals and vulnerable people. This is a busy and demanding role which requires you to ensure that their clients and referrers always receive the best possible service. Professional and helpful with high standards, you will lead by example to ensure that the Advocacy Support Officers are knowledgeable and up to date with all services that they offer and are prepared to go the extra mile to ensure that they are offering a no wrong door approach.

Skills, experience or knowledge required for the role:

• Experience of providing or managing services for vulnerable people

• Experience of providing a front-line service dealing with a wide range of people

• Mid-level experience of supervising people and resources

Desirable:

• Experience of developing and delivering training and coaching for team members

• Knowledge of contracted services in the voluntary sector

• Understanding of the principles and role of advocacy

You will be a person focused individual with a sensitive approach to the clients needs and wants passionate about providing an ethical and high quality service to the charities service users.

You will be someone who is committed to providing a positive and engaging environment to ensure the team are well supported and given the tools to achieve their own goals whilst organising and managing the recruitment, on-boarding and ongoing training and development of the team.

You will work collaboratively with other departments within the organisaton ensuring services are continually provided in adherence to any organisational or industry changes.

You must be willing to undertake the diploma in Advocacy if not already held.

This is a fantastic opportunity to join a growing charity with opportunities to progress whilst being part of a team providing an excellent and invaluable service to vulnerable individuals.

This is a full-time (9am until 5pm Monday to Friday - 37 hours per week) permanent role offering a salary of between £26,484 - £28,940 DOE plus benefits
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