The IT Field Engineer serves as part of a small project team comprising other IT Field Engineers and project management staff. The principal purpose of the job will be the implementation of a project to install and configure new desktop and laptop devices within the Norfolk and Waveney area. In addition the IT Field Engineer will be required to install and configure ancillary equipment such as keyboards, monitors and printers where necessary.
Plan and organise their day-to-day activities around the management of project work; prioritising their work to suit the needs of the project and the requirements of the customer. There are likely to be times where planned work will need to be adjusted due to changing circumstances.
Be required to actively engage in the proposal of policy, procedures or service changes that could impact beyond the immediate team.
Be responsible for installation and/or repair and maintenance of physical assets and for training end users in the safe use of equipment.
Be required to provide training and guidance / shadowing for new starters within the department.
Be a key contributor to the successful delivery of the project to replace aging desktop and laptop hardware.
Be required, in order to achieve this aim, to develop knowledge and understanding of relevant systems and hardware in use in these environments.
Under the direction of the Project Manager, implement new laptop and desktop hardware, and any necessary ancillary equipment.
At all times conduct themselves in a professional, cooperative and friendly manner.
Be expected to have good working knowledge of all relevant internal procedures which are applicable to the role, and also to be aware of appropriate national legislation, particularly around data security.
Actively engage and participate with management colleagues in the development and implementation of new ideas, processes and procedures that will improve the services delivered directly to customers, service levels or compliance to legislation, to improve the customer experience and/or to improve the wellbeing of staff.
Both provide and receive complex or sensitive information and escalations from junior colleagues as part of the role, and use their technical abilities to ensure that issues are resolved quickly or escalated to the appropriate team or specialist. This applies to equally to technical issues, complaints and staff disputes