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Services Manager

Sight Advice South Lakes
Closing date
20 Jul 2022

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Contract Type
Full Time
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We are seeking a dynamic Services Manager to lead our experienced and committed team; someone who is creative, motivational and inspiring, that truly believes that people living with sight loss can overcome barriers and achieve greatness.

The ideal candidate must have experience of leading a team, managing a diverse workload and being able to prioritise tasks.

As Services Manager, you will lead the operational delivery of person-centered services across South Lakeland. You will collaborate with people living with sight loss and develop these services to ensure they will deliver new and innovative opportunities meeting the changing landscape in Government, Health and Social Care across South Cumbria and North Lancashire.

Sight Advice is a very special organisation delivering high quality services to people affected by sight loss in the South Lakeland district of Cumbria. We are proud to be the only sight loss charity in this area and of the many successes we have achieved through our 65 year history. Sight Advice is widely recognised throughout this area and is held in deep regard by local people and their communities.

"That dark moment when I was told that no more could be done - Sight Advice picked me up and put the pieces back together"

We are an ambitious organisation and want to ensure that we are there when people need us most. The vast majority of the services we provide are free of charge to the people we support but, of course, it isn't free to provide and we rely on the generosity of the communities in which we work.
You will be joining a small team, with a great sense of fun so a strong sense of humour is a must.

Specific responsibilities/duties

The duties of this post will broadly focus on the following:


Have overall responsibility for services provided for people living with sight loss.

Promote positive communications both within the organisation and the wider


Develop and Implement the Communication Strategy for the organisation including online and website communication.

Provide line management for 7 members of the project delivery team, including Assistive Technology Coordinator, Sight Support Advisers, Eye Clinic Liaison Officers, Volunteer Coordinator, Community Development Coordinators, Children and Young Peoples Coordinator .

Manage the progress of all projects, to ensure outcomes are achieved.

Manage the outreach activity of the organisation

Influence and promote partnerships within the statutory, voluntary and private


Manage partnerships to ensure agreements are fulfilled

Assist the Chief Executive in the strategic planning for the organisation. Identify

gaps in service and work with the CEO to prepare grant applications/tenders to

develop the services

Manage CRM and Project Management systems Responsible for the organisation's

compliance with GDPR legislation

Responsible for the safeguarding of volunteers and clients

Edit prepare and organise the quarterly magazine

Work with the Board of Trustees, staff, service users and volunteers to improve the

provision of existing services

Provide reports on the service to the Board of Trustees.

Have responsibility for the introduction of new services.

Develop opportunities to generate income through the provision of training and

other services.

Ensure the effective use of resources for the service delivery.

Attend supervision and annual appraisal.

Human Resources

Work with the CEO to organise recruitment and selection of staff.

Organise induction, training and co-ordinate staff development

Work with the CEO to ensure the organisation complies with employment


Ensure that all mandatory training is up to date

Regularly review the policies, procedures and risk assessments.


Implement and manage monitoring for all capital and service grants to ensure outcomes are met (develop monitoring systems)

Collate data and produce end of grant and mid-grant funding reports

Evaluate focus groups and consultation processes.


Lead in developing a continuous programme of focus groups and consultations with visually impaired people.

Ensure issues raised by visually impaired people are responded to appropriately.
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