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Specialist Support Worker

Trident Group
Closing date
7 Jul 2022

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Contract Type
Full Time
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The Elms House - Casual Specialist Mental Health Support Worker


REF 7081

£10.16 per hour

Casual Contract

Trident Group has over 50 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance

Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

About the role

Due to continual growth within our support services we are currently looking to recruit a Specialist Mental Health Support Workers based at our rehabilitation and recovery service in Shropshire. The role will be based in Shrewsbury to provide recovery-focused support to individuals with complex and enduring mental health needs, working as part of a 24 hour service. Demonstrating a commitment to safeguarding in line with policy and procedure you will support customers with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they move through the service.

Deliver and promote a high standard of support for each individual in the home to include demonstrating and advising on good practice.

Promote individual customers' independence and choice.

Prompt individual customers with all aspects of personal hygiene and appearance as required by the individual.

Advising and assisting in developing a range of social, leisure, work, education or other meaningful activities as appropriate with customers. This may involve supporting customers to use I.C.T. to access information and services.

Support customers in preparing and cooking meals, including menu planning and budgeting.

Support customers to take an active role within the community.

To support customers in preparations to move on from services, liaising with care coordinators, social workers and other care providers.

Establish and maintain links with other health care professionals and agencies.

Undertake the key-working role as designated by your line manager, this includes regular key-work sessions, positive outcomes, reviewing support plans and preparing and participating in review meetings alongside the customer.

Undertake initial and on-going assessments in consultation with the customer, manager and involved agencies.

Promote and uphold the Trident Reach policy on Equality and Diversity.

Staff must maintain the confidentiality of all customers and any staff information they become aware of.

Adhere to the Trident Reach Policies & Procedures and Code of Conduct.

About You

We are looking for a highly motivated individual who would like to join our team in order to deliver good quality service to vulnerable adults.

Able to work flexibly within a 24hr Rota system, which will include evenings, weekend working and sleep in shifts

Experience of working with customers with complex mental health needs including - self harm, personality disorder and schizophrenia or personal experience

Self-motivated and able to work on own initiative

Experience of professional partnership-working

Deliver customer focused support in line with customer hours and service rotas

Ability to create and maintain personalised support plans

Assess risks,, write assessments and draw up risk management plans

To regularly hold key worker meetings to review and update customer outcomes

Ability to use Microsoft IT programmes

NVQ Level 2 in Health and Social Care or working towards

Experience in administering medication


All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)
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