This job has expired

Executive Officer

Employer
Brook Street
Location
UK
Salary
Competitive
Closing date
12 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Full time - TemporaryMonday-Friday 9am-5pmPay Rate- £ 13.01 WORKING FROM HOME 3 DAYS IN OFFICE 2 DAYS Executive officerKey Responsibilities:* Support and re-educate end users to ensure they understand the Service Now workflows. * Carry out technical approvals on Service Now as required. * Assist with and / or provide user guidance as appropriate in relation to the escalation of requests which are not progressing. * Assist the Service Desk with obtaining information required to progress a request or incident resolution.* Work alongside Assistive Technology Users and their managers, ensuring AT requirements are requested and obtained in line with individual assessments.* Work continuously on the development of the Service Now tooling, ensuring fit for end users and required approval processes. Identify improvements in conjunction with the Service Management team.* Request and maintain a stock of spares at each establishment to swap out broken devices.* Install and relocate small devices e.g. printers, thin clients as required by site in line with agreed processes.* Provide support to projects, facilitating surveys as required. * Support new technology systems in place to maintain family contact within prisons* During an incident, where support is required by the Supplier, carry out Kit & Power Checks where feasible and /or liaise with site to request these checks, responding to requests investigation outcomes.* Assist key stakeholders with information relating to IT and Network performance, based on the user experience. * Act as Single Point of Contact for gathering user feedback as required.* Maintain an ongoing relationship with key stakeholders at sites.* Assist with maximising efficiency of IT resources and expenditure by removing or reallocating devices and telephone numbers, keeping costs to a minimum.Key Responsibilities:* Support and re-educate end users to ensure they understand the Service Now workflows. * Carry out technical approvals on Service Now as required. * Assist with and / or provide user guidance as appropriate in relation to the escalation of requests which are not progressing. * Assist the Service Desk with obtaining information required to progress a request or incident resolution.* Work alongside Assistive Technology Users and their managers, ensuring AT requirements are requested and obtained in line with individual assessments.* Work continuously on the development of the Service Now tooling, ensuring fit for end users and required approval processes. Identify improvements in conjunction with the Service Management team.* Request and maintain a stock of spares at each establishment to swap out broken devices.* Install and relocate small devices e.g. printers, thin clients as required by site in line with agreed processes.* Provide support to projects, facilitating surveys as required. * Support new technology systems in place to maintain family contact within prisons* During an incident, where support is required by the Supplier, carry out Kit & Power Checks where feasible and /or liaise with site to request these checks, responding to requests investigation outcomes.* Assist key stakeholders with information relating to IT and Network performance, based on the user experience. * Act as Single Point of Contact for gathering user feedback as required.* Maintain an ongoing relationship with key stakeholders at sites.* Assist with maximising efficiency of IT resources and expenditure by removing or reallocating devices and telephone numbers, keeping costs to a minimum.* Provide support and guidance to end users to improve the user experience, promoting the use of the IT Self-Help website and knowledge articles on Service Now where appropriate. * Assist with the development of new knowledge articles as part of Continuous Service Improvement.* Work with site to establish the most effective and cost-efficient balance of resour
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