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Customer Accounts Manager (Collections)

Recruitment Solutions Ltd
Closing date
7 Jul 2022

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Contract Type
Full Time
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Customer Account Manager (Collections) - Award winning secured lender

Salary Up to £26k basic salary Plus Excellent Bonus and Benefits - package in excess of £28k

Our client one of the highest performing organisations in the Northwest continue to grow in an exciting, sustained way and are looking to recruit a Customer Account Manager to join their busy/vibrant team.

The Role

Office based role - working in a dynamic, fast paced arrears department, The key task of the Account Manager is to assess customers' accounts and assist them with bringing payments back inline/up to date - you will be dealing with Commercial customers, usually self employed individuals of directors of companies

* Annual Bonus based on individual performance up to 20%

* No weekend work or lates this is a Commercial role dealing with business clients during office hours

Key Responsibilities:

The department handles a large variety of calls, ranging from taking debit card payments to assisting customers with more severe financial difficulties set up a payment plan

* Review accounts that are behind on their payments to determine appropriate action

* Contact customers to agree satisfactory payment arrangements

* Answer customer enquiries

* Discuss options available to customers who are facing pending court action or eviction dates in order to come to mutually acceptable arrangements which prevent further litigation action

* Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts

* Achieve monthly standards for quality and productivity

* Follow company and TCF guidelines at all times

Skills & Experience:

* 12 months experience in a similar collections role

* IT literacy - keyboard and MS Office skills, including Excel and Word

* Excellent verbal and written communication skills

* Ability to prioritise and work to deadlines

* Strong telephony skills

The Company

* Award winning, high performing secured lender - commercial lending

* Recognised for supporting employee career development including study where applicable - just been named a Sunday Times Top 100 employer

* Based in a state-of-the-art modern building based in the Heald Green/Gatley area

* Excellent benefits package including 27 days holiday, free gym membership, subsidised canteen and much more including Life assurance • Health cash plan • Private medical insurance • Free gym access • Local bar / restaurant discounts • Pension scheme

If you do not have a current CV but would like to apply for this role, call Gavin Reynolds at Recruitment Solutions (NW) for an initial conversation about the role
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