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Arrears & Litigation Specialist

Pepper Group
Closing date
7 Jul 2022

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Contract Type
Full Time
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Are you a skilled Arrears & Litigation Specialist looking to rise to a new challenge?

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Arrears & Litigation Specialist with proven experience in customer service and mortgage administration.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for an Arrears & Litigation Specialist to join our dynamic and growing team in Uxbridge. We are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customer focused environment within the financial services sector. Your role will involve end-to-end servicing of the mortgage throughout the complete cycle, as well as to deliver workout solutions to customers experiencing payment difficulties, and to manage the delivery of the litigation process via liaison with the appointed solicitors.

You will be working within an established team that is a vital part of Pepper's operations, and you will receive ample support so that you can be successful in your role. There are shift patterns for this role, meaning that you will either be working from either 9:00 - 17:30, or 11:30 - 20:00.

We would like to hear from candidates with good experience of delivering litigation workout options within a mortgage or collections context and who are able to analyse problems, demonstrate great interpersonal skills and deliver exceptional customer service.

As an Arrears & Litigation Specialist, your Key Responsibilities will include:

Delivering accurate and timely processing of mortgage administration activities and other various daily tasks.
Regular communication with customers who are experiencing payment difficulties.
Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales etc.
Monitoring agreed workout strategies to ensure they are complied with and taking further action in accordance with the Special Servicing Manual where appropriate.
Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale.We would welcome applications with the following skills and attributes: Arrears & Litigation Specialist, Loan Administrator, Account Management, Loan Management, Arrears Management, Litigation, Customer Service, Collections, Mortgages, Client Support, Administration, Mortgage Administration, Financial Services, Analysis.


Private Medical Insurance
Salary Sacrifice Pension matched up to 8%
25 days holiday with Length of Service
Buy & Sell Holiday up to 5 days per year
Season Ticket Loans
Cycle to Work Scheme
Discounts in local shops
EAP Enhanced Maternity & Paternity
Wellbeing Days
Volunteering Days
Eye Care
Payroll Giving
Spice Reward & Recognition Program
Relaxed Dress Code
Discounted RAC Vehicle Breakdown
Discounted Gym Membership
Life Assurance

Additional Information

Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits. If you are looking for a progressive organisation and want to join a fast-paced team, then apply for this job opportunity.

Essential Skills

We're looking for candidates with prior exposure to operational loan management in a mortgage context who can consistently deliver outstanding customer service and show a rudimentary understanding of the relevant regulation and associated legislative policy and the impacts this has on the role.

Mortgage and Collections experience is highly desired.

Desirable Skills

In addition, you must be able to:

Demonstrate a thirst for learning and personal growth.
Contribute to the creation of a climate in which people want to do their best.
Seek opportunities for collaborating and sharing best practice to maximise the commercial potential.
Demonstrate leadership ability, team management, and interpersonal skills.
Showcase excellent organisation skills.
Demonstrate the ability to form productive relationships at all levels.
Demonstrate strong English verbal and written communication skills.
Consistently show accuracy in your work, as well as be well organised and reliable.

About Company

We currently operate in nine jurisdictions across the UK, Europe and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full Advantage
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