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Account Manager

Winner Recruitment
Closing date
7 Jul 2022

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Contract Type
Full Time
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Winner Recruitment has an excellent opportunity for an Account Manager looking to take their next step and join a growing team. Winner Recruitment is a privately owned recruitment specialist UK company that has a number of clients across the UK within a variety of different sectors.

The Account Manager will be responsible for all aspects of one of our newly acquired contracts to ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, working on-site with the client to ensure smooth operation success.

Key Behaviour Requirements:

Take ownership of the whole Contract from recruitment, building effective client relationships to operational delivery
Achieving weekly KPIs on a weekly basis
Management of a team including target setting, performance reviews, motivation and development
Oversee and manage the daily implementation of the operational plan
Regularly updating line manager with risks and potential opportunities
Building strong client relationships and creating of positive client perception of Winner Recruitment
Fully understand client requirements and ensure fulfilment of these is consistently achieved
Recruitment of drivers and warehouse colleagues to be able to fulfil client requirements
Plan and organise the assessment and induction process for all workers
Accountable for overall compliance at sites and ensuring plans for contingencies are in place
Effective worker management including absence, pay queries, performance, retention, etc.
Undertake investigations and conduct disciplinary/grievances as and when required
Attend weekly meetings with key stakeholders within the client's leadership team to review performance and delivery
Plan and organise the induction process for new starters including a meet and greet and issuing of welcome packs/uniforms, etc.
Responsible for accurate accident reporting and any insurance/claim issue that may rise
Act in a calm, professional and proactive manner at all times which portrays a respectable image of Winner Recruitments company values
The Account Manager will take a flexible approach to their working arrangements, particularly in relation to the re-assignment of duties that may be necessary when colleagues are away or during peak periods of work and on bank holidays.
The Requirements:

Experience in building effective client relationships at all levels
Experienced and successful at managing and delivering results.
Experience in working with various reporting and forecasting tools.
Experience of strong people management skills and enjoys a challenge and working to targets.
Excellent communication and interpersonal skills with the ability to establish rapport with a variety of stakeholders at all organisational levels
Excellent client-facing skills with the ability to build effective and sustainable relationships
Self-driven, proactive and results-oriented with a positive outlook, and a clear focus on quality and business profit.
Uses own initiative and uses good judgement to make decisions
Excellent organisational and time management skills
Very good computer skills including MS Office (Word, Excel and PowerPoint)
Have strong leadership skills and be able to motivate and encourage good teamwork
Be analytical and methodical in your approach to problems
The ability to effectively handle a busy and varied workload, meet tight deadlines and prioritise effectively
Resilient and able to work in an organisation that is undergoing change due to development and growth
Essential Behaviours:

'Can-Do' attitude
A proactive and positive approach to working
Professional and presentable at all times
Job Types: Full-time, Permanent

Salary: From £25,000 - £30,000 per year d.o.e


Bonus scheme
Car Parking
Career Development

A-Level or equivalent (preferred)

Account management: 1 year (preferred)
Recruiting: 1 year (required)
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