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IT Support Team Leader

GK Recruitment
Closing date
7 Jul 2022

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Technology & New Media
Contract Type
Full Time
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Main Function of Job:

Responsible for:

* Leading, developing and managing the local IT Support Team at our Central London site.

* Setting clear objectives for the teams that are aligned with the IT strategy and Business needs and to ensure that they are routinely met or exceeded.

* Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate.

* Assisting and supporting the Support Specialist and Technician with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate.

* The provision of an efficient technical support service for onsite PCs, Laptops, MFDs, Wi-Fi, and all site equipment, ensuring that equipment and software is always completely functional and optimised for users and any other customers.

* Ensuring that the IT Policy is enforced through user education and adherence to procedures.

Reporting Line:

* Will report directly to the National IT Support Manager.


* Degree or equivalent in relevant IT subject or relevant IT Experience.

* MCP qualifications, CompTIA A+ or equivalent.

* Solid knowledge and 2nd line experience of supporting a wide range of software packages, e.g. Microsoft Windows 10, Office 2019, Office 365.

* Line management experience.

* Troubleshooting of web browsers (Internet Explorer, Chrome, Firefox)

* Troubleshooting PCs, Laptops, visualisers, data projectors and other technical equipment.

* Sound knowledge of operating MFDs and

* Active Directory Administration

* SCCM Administration

* Group Policy Administration

* PC projects and rollouts

* Imaging PCs and laptops using SCCM.

* Experience of supporting mobile devices; Android, iPhones, iPads Tablets etc.

* Active Directory administration

* Solid experience using remote software monitoring tools.

* PC hardware and software installation and configuration in a networked environment.

* Microsoft Exchange

* ITIL processes; Incident, Problem and Change Management

* Packaging MSIs for SCCM

* Intune Administration (Desirable)
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