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Regional Customer Success Manager (remote but travel 2/3 days a week)

Employer
Phoenix Global Search
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Our client, a leading Proptech company are looking to recruit a Regional Customer Manager to support and own a portfolio of assigned customers and become their single point of contact.

Customer Success Managers are responsible for developing and maintaining excellent relationships with thei customers to ensure they can achieve the maximum possible value from the clients software.

Responsibilities

* Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability

* Work with the wider business to ensure customers receive a fully aligned, cohesive and valuable service

* Ensure there is a conscious and considered implementation of activities that are aligned to the clients customer engagement model, and that all customers and third parties have a clear understanding of the clients strategy, ethos and culture

* Support customer service excellence through regular meetings and calls, ensuring SLA's are consistently met and customer expectations are exceeded at every opportunity

* Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our customers and the client

* Demonstrate model behaviours and a focus on excellence to develop strategies that drive customer satisfaction levels

* Proactively identify customers' present and future needs and manage delivery expectations of these by engaging with internal departments and available customer data to ensure that our business can meet customer demands and allow us to factor for any additional resource where required

* Ensure retention of existing customers in line with the company's strategy and revenue forecasts

* Identify, develop and maintain a unique understanding and working relationship with each customer, understanding their business strategy and plans in order to ensure they and the software are aligned.

Requirements

* Minimum 3 years spent in estate agency or PropTech

* Experience: building and maintaining excellent customer relationships

* Experience: finding critical business solutions

* Experience: working in a software, services or solutions-led company

* Experience: public speaking and imparting key business messages with impact and appropriate pitch
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