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Community Coordinator

Closing date
19 Jul 2022

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Contract Type
Full Time
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Who are is the social network for people with MS (MSers). Founded by MSers, for MSers, the charity supports many thousands of recently diagnosed people across the world as they make sense of MS. The organisation is currently a team of eleven, and the community - - has over 50,000 monthly users from all over the world with 44,000 members. Last year, we worked with 300 members of our community who contributed over 1,500 hours.

We involve people with Multiple Sclerosis in all aspects of our work to ensure we truly are 'By MSers, For MSers'. Participation of the community is a key organisational priority and we're looking for a Community Coordinator to help us build and develop relationships and to engage our community through volunteering.

The day to day:

Your day to day will be varied. Working alongside the participation team, your responsibilities will include:

Volunteer programme management

Delivering our volunteer strategy set out by our Participation Development Manager and Head of Operations;

Support the recruitment of new volunteers, from advertising to interview;

Leading the development of good practice of working with volunteers, including delivering induction and training sessions;

Developing effective relationships with volunteers, providing ongoing support and regular communication with all volunteers at every point in their volunteer experience;

Working with volunteers and the Participation Officer to develop a volunteer reward and recognition programme.

Delivering our community involvement plan

Ensuring truly remains 'By MSers, For MSers' working with the internal team to ensure MSer voices are heard at all levels of the organisation;

Championing community involvement internally and externally;

Delivering training and support tools for the internal team to work with volunteers effectively.

Monitoring and Evaluation

Designing and disseminating surveys/evaluation methods to gather research and evidence to understand impact and inform the development/improvement of involving our community;

Supporting the production of funder reports;

Working with our Participation Officer, record key metrics to indicate progress against targets.

What you'll need to bring

Experience of working with volunteers or community engagement

Excellent verbal and written communication skills

Experience of project coordination

Strong organisational, time management, and prioritisation skills

Excellent attention to detail

Energy, drive and enthusiasm

Ability to build strong relationships with a variety of stakeholders

Other information

Hours: 25-30 hours a week (flexibility when these hours are worked, but working across a minimum of four days)

Contract: 12 months contract with an opportunity for extension

Salary: c.£25,000 pro rata depending on experience

Employee benefits: Life assurance, generous pension, committed learning and development budget for each staff member.

Probation: 1 month

Annual Leave: 25 days per annum, plus public holidays and 3 days between Christmas and New Year (pro rata)

Office location: We offer a remote-first working environment, with weekly travel to our Leeds office and monthly travel to our London office required for team meetings.

We're an equal opportunity employer. We're looking for the best candidate based on the value they can add. Our culture is hugely important to us and we welcome applicants of all race, colour, religion, sex, sexual orientation, gender identity, or disability status. We encourage all candidates who believe they have the required skills and experience to apply.

Application process
To apply for the position of Community Coordinator, please send your CV via the button below by midnight on Sunday 17 July, along with a response to the following question:

How do your skills and experience make you the right candidate for this role? (maximum 300 words)
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